Zoom 客户常见问题解答

We're sorry, but Zoom does not offer refunds for partial subscription periods or unused months. If you've purchased a plan and no longer need it, you can cancel your subscription at any time. The service will remain active until the end of the paid period. After cancelling, you'll still have access to the features of the plan until the end of your current billing cycle. Remember to cancel automatic payments in your App store or with Zoom to avoid being charged for the next period.

We're sorry to hear you're having trouble with the speakerphone function on Zoom. The speakerphone feature relies on your device's hardware and settings. First, ensure your device's volume is turned up and not in silent mode. Within Zoom, check your audio settings. Click the "^" arrow next to the microphone icon and select the correct speaker. If you're still experiencing issues, you may need to update your Zoom app to the latest version. Lastly, check your device's permissions to ensure Zoom has access to your audio.

It sounds like you need to provide permissions for Zoom to access your camera and microphone in your new Chromebook settings. First, go to your Chrome settings, then click on "Privacy and Security". Next, select "Site Settings", then "Camera" or "Microphone". Find and select Zoom.us from the list, and ensure the camera and microphone are set to "Allow". Also, confirm that the correct camera and microphone are chosen in your Zoom settings. If these steps do not solve your problem, there may be a hardware issue or you might need to check for software updates.

As per the current features provided by Zoom, the name of the downloaded cloud recording files will contain the date, time, and meeting ID, but not the meeting topic. Unfortunately, you cannot customize the file name while downloading it directly from Zoom. However, after the download, you can manually rename the file to include the meeting topic for easier identification.

It might take a few minutes for your account to reflect the new Pro Plan status after purchase. Log out from Zoom and wait a few moments, then log back in to refresh your account status. If your account still doesn't reflect your Pro Plan status, this could be due to a delayed payment processing. Please ensure that your purchase was successful and also double-check that the payment has been debited. If you are still facing issues, it may be best to reach out to Zoom customer service for specific assistance.