Vueling Airlines 客户常见问题解答

We're sorry to hear you are having difficulties. This sounds like it might be a technical issue or there may be some error with the code. Unfortunately, flight bookings and associated codes are often specific to the airline with which the booking was originally made. Since Iberia provided you the codes, it might be best to communicate with them directly for a solution. Check the codes for any errors and ensure you're inputting them into the correct sections on the Vueling website.

If you've made a mistake with the name on your booking with Vueling Airlines, don't worry. You can make the necessary corrections for free within 24 hours after making your booking. You can do this by logging into the 'Manage your booking' section on the Vueling Airlines website and choose 'Correction of names'. Do note that after 24 hours, a fee will apply for the correction. Also, remember that the change is subject to fare conditions and may not be possible if you've already checked in for your flight.

Your flight confirmation is typically sent via email after you have completed your purchase. If you didn't receive it, first, check your spam or junk mail folder as it may have been filtered there. If it isn't there, it's possible there may have been a typing error in the email address entered. You may log in to your account on the Vueling Airlines website and check your booking status or re-send the confirmation to your email. If the issue still persists, we recommend reaching out to Vueling Airlines' customer service directly.

If you need to bring a sleep apnoea machine on board a Vueling Airlines flight, you are allowed to do so. However, it's important for you to declare this at the time of booking or at least 2 hours prior to the flight, as it is classified as a Special Assistance request. And don't worry, the equipment will not count as part of your baggage allowance. Just ensure you have enough battery supply for the whole flight plus some extra as the airlines cannot provide electrical power for the machine. Also, remember to bring all essential components of your machine in your carry-on luggage in case you need to use them during the flight.

We're really sorry to hear that you missed your flight due to misinformation. Unfortunately, as a FAQ support, we're unable to handle individual cases. It's always important to verify your flight details directly from your ticket or the Vueling Airlines official website. In situations like these, usually, the best action is to contact Vueling Airlines customer service directly, explaining the situation and they may be able to assist you further. They could potentially offer a solution such as rescheduling your flight depending on the circumstances and the airline's policy.