Scribd 客户常见问题解答

You can cancel your Scribd membership at any time by navigating to your 'Account Settings' on the Scribd website. Click on 'Membership & Payment Details' under the 'User Settings' section. Select 'End Membership' at the bottom of the page and follow the steps to confirm. Please note that this has to be done on the Scribd website and cannot be performed in the mobile app. Your membership will remain active until the end of your paid billing period, so you can continue to enjoy access to Scribd's library until then. Once your membership comes to an end, your account will be converted to a free account.

If you're seeing charges from Scribd and aren't sure why, it's likely because you have an active subscription. Scribd offers a free trial, but when that trial ends, the paid subscription begins unless you cancel it. You may also have made a purchase within the service. Check your account settings on the Scribd website to view your subscription status, and visit your account history for a record of previous transactions. Ensure to cancel any unwanted subscriptions to avoid future charges. If you've already done these steps and still have concerns, it may be best to reach out to Scribd's Customer Support.

If you want to cancel a Scribd account associated with an email address you no longer have access to, you'll need to remember your Scribd password since you won't be able to reset it through an email. Login using your old email and the password. Then navigate to Account Settings located under the user menu at the top right of the Scribd website. Scroll down to the Membership & Payment Details section and click on "End My Membership". After following the prompts, your subscription will be cancelled. However, if you don't remember your password, things could get complicated as Scribd usually needs email verification for significant account changes.

If you're having issues logging in to Scribd through Facebook, ensure your Facebook account is fully operational, and that you're using the correct login credentials for that account. Make sure your browser settings aren't blocking third-party cookies, as this can interfere with login processes. If all else fails, try connecting with a different browser or device. If your account was originally created using a different method such as email, you can't access it via Facebook. It is separate from the account associated with your email address. If you're still having difficulties after trying these troubleshooting steps, ensure that you reach out directly to Scribd's customer support.

I'm sorry to hear about the trouble. If you created your Scribd account using your Facebook log-in details and can't log in, try resetting your password through the Facebook settings. If the problem continues, make sure your Facebook account is secure and has not been compromised. If the issue persists, it might be an issue on the Scribd end, which our technical team can help resolve. Please ensure you're also using the latest version of the Scribd app or try a different browser for accessing Scribd's website.