Grammarly 客户常见问题解答

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我们最常被问到的问题是如何与 Grammarly 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

我如何获得语法退款?

请注意,Grammarly 有“不退款”政策,但该规则有一些例外。如果您的收费有误,您...
询问有关Grammarly客户服务的任何问题,立即获得答案。

最近 Grammarly 个客户问题

I paid for Grammerly and cannot get the benefits. I have contacted them and do not get a response.

I'm sorry to hear you're having trouble with your Grammarly subscription. If you've paid for Grammarly but aren't experiencing the premium benefits, first ensure your premium subscription is associated with the correct Grammarly account. Log out from all devices and log back in. If problems persist, check your bank statement to confirm the payment went through. If your payment was successful and you're still not getting premium features, there may be technical issues that only Grammarly support could fix. It may take a few business days for support to respond, especially during peak times. Please wait for their response. We hope your issue gets resolved soon.
询问时间:Apr 20, 2024 3:29 PM

How to fix grammarly when it says Internet not available

If Grammarly says "Internet not available," it may be an issue with your internet connection. Try verifying your connection by opening a new tab and visiting any website. If your Internet works, try restarting your browser or device. If using the browser extension, ensure it's updated to the latest version. If using the Grammarly desktop app, check for updates. If you're working behind a firewall, check if Grammarly is allowed through. However, if all these don't solve the problem, uninstall and reinstalling the app or the extension may be a good option. Please remember to save your work before performing these steps to prevent any loss.
询问时间:Apr 8, 2024 10:37 PM

need to cancel subscription after free trial

Sure, you can cancel your Grammarly subscription at any time. Log into your Grammarly account. Click on the "Subscription" tab on the left panel. You will find the information about your plan and an option to cancel the subscription. Click on "Cancel Subscription". Follow the steps and prompts to cancel. Your subscription will remain active until the end of your current billing period. Make sure to cancel before your trial ends to avoid being charged.
询问时间:Apr 3, 2024 5:15 PM

I need to verify my account email

Sure, to verify your account email on Grammarly, go to your email inbox and look for an email from Grammarly titled "Please Verify Your Email Address". Open that email, and click on the link provided to verify your account. If you can't see this email in your inbox, make sure to check your spam or junk folder as well. Clicking the verification link should automatically confirm your Grammarly email address. If you still do experience issues, there might be a temporary system error that should get resolved promptly.
询问时间:Apr 1, 2024 9:34 PM

I keep getting emails asking for payment. I believe I am current on my account, but I could not verify my payment record. I am not sure when a renewal is needed.

We understand your concern. As per Grammarly's policies, your billing information including your subscription status and renewal dates are located in your Grammarly account settings under the Subscription tab. There you can verify your payment details and check when your subscription needs to be renewed. If the emails are persisting despite your account being updated and current, it's possible that these emails may not be from Grammarly. We'd advise being cautious of these communications if they are asking for additional payment information. Never share your payment information via email or to unverified sources.
询问时间:Mar 24, 2024 9:17 PM

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我如何获得语法退款?

请注意,Grammarly 有“不退款”政策,但该规则有一些例外。如果您的收费有误,您...
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