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Epic Games 客户常见问题解答

最佳答案和操作指南

如何联系Epic Games客户服务?

我们最常被问到的问题是如何与 Epic Games 客服人员沟通。点击此处获取联系信息、电子邮件和聊天选项、联系人工客服、等待时间等信息。

Fortnite帐户可以被黑客入侵吗?

当你意识到你的《堡垒之夜》账户被黑客入侵时,真的很糟糕。你花了很多时间塑造你的性格,然后......

如何合并我的Fortnite(史诗游戏)帐户?

要合并 Fortnite 帐户,请在手机或互联网浏览器上访问 Epic Games 网站。点击菜单,然后点击“支持”,然后...
询问有关Epic Games客户服务的任何问题,立即获得答案。

最近 Epic Games 个客户问题

i ahve been banned from fortnite

If you have been banned from Fortnite, it typically means that your account has violated the game's Terms of Service. Bans can result from various actions, such as cheating or inappropriate behavior. To resolve this, you may need to review any communications from Epic Games regarding the ban. If you believe the ban was a mistake, you can appeal through the appropriate channels. There is a link to the most up-to-date contact information right here on this page for further assistance.
询问时间:Oct 30, 2024 1:46 PM

I cant gif my freind the battle pass on fortnite cause it doest show the gif icon

The gift option for the Battle Pass in Fortnite may not be available due to various reasons, such as account restrictions or the gifting feature being disabled for that item. Ensure that both you and your friend meet the requirements for gifting, such as having an Epic Games account in good standing and being friends for at least 48 hours. If the issue persists, it might not be possible to gift the Battle Pass at this time.
询问时间:Aug 15, 2024 2:30 PM

when I log in with my email address, someone else's name appears

Hmm, it sounds like there may have been a mix-up with the account information. Here are a few reasons this may be happening: 1. If you previously shared your Epic Games account with someone else, they may have changed the account name. 2. If your account was compromised and someone else has gained access to it, they may have changed the account name. We recommend you to change your password immediately and enable two-factor authentication (2FA) to increase the security of your account. It's also a good idea to contact Epic Games customer support to help you investigate the issue. They'll ask you to verify your identity and assist you in resolving the problem if possible.
询问时间:Apr 21, 2024 2:24 AM

I dont know the email to my epic games account on my nintendo switch

If you don't know the email used for your Epic Games account on your Nintendo Switch, you can't retrieve it directly. You can, however, try checking the emails of potential accounts for any related correspondence from Epic Games. If you've linked your Nintendo account with Epic Games, then the email address for your Epic Games account will most likely be the same as the one used for your Nintendo account. It's essential to remember that you must have access to your registered email in order to manage and ensure the security of your Epic Games account.
询问时间:Apr 20, 2024 9:51 PM

Profile name on game is different than epic games

Your Epic Games profile name and your in-game name can sometimes show as different if they haven't been synced up. When creating an Epic Games account, you're asked to choose a display name. This is the name that other users see when you play Epic Games' games. However, individual games may have separate profiles. For example, in Fortnite, you have an Epic Games name, but also an in-game Fortnite name which could be different. If your in-game name differs from your Epic Games name and you'd prefer them to be the same, you should look into the specific game's settings for adjusting your display name.
询问时间:Apr 16, 2024 7:21 PM

帮助我解决Epic Games客户服务问题

Refunds

我可以从Epic Games(Fortnite)获得退款吗?

如果您需要《堡垒之夜》退款,我们可以满足您的要求。只需按照以下步骤操作,我们就会通过 Epic 开始处理您的退款请求...

Security

Fortnite帐户可以被黑客入侵吗?

当你意识到你的《堡垒之夜》账户被黑客入侵时,真的很糟糕。你花了很多时间塑造你的性格,然后......

Account Management

如何合并我的Fortnite(史诗游戏)帐户?

要合并 Fortnite 帐户,请在手机或互联网浏览器上访问 Epic Games 网站。点击菜单,然后点击“支持”,然后...

如何恢复我的Epic Games(Fortnite)帐户?

如果您发现自己的《堡垒之夜》帐户被锁定,那么您来对地方了。只需遵循这个易于遵循的指南...

Technical Support

如何向Epic Games报告Fortnite的游戏中问题?

如果您在通过 Epic Games 玩 Fortnight 时遇到问题,您可以在 Fortnight 或通过他们的社交媒体报告游戏中的问题...

Account Connectivity

我可以将 V-Bucks 从一个平台转移到另一个平台吗?

不可以,不幸的是,V-Bucks 不能在不同平台之间转移。 V-Bucks 与他们所在的特定帐户绑定......

Username Changes

我可以更改我的《堡垒之夜》用户名吗?

是的,您可以更改您的《堡垒之夜》用户名。 Epic Games 提供了更改显示名称的选项。为此,您需要访问...

Compatibility

我可以在移动设备上玩《堡垒之夜》吗?

是的,《堡垒之夜》可以在移动设备上玩。 Epic Games 开发了 Fortnite 的移动版本,称为 Fortnite Battle Royale。它...
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