Can't creat a account due to I don't know my member id
If you are unable to create an account because you don't know your member ID, you can find your member ID on your CIGNA insurance card. If you do not have your card, you can call the Customer Service number listed on CIGNA's contact page for assistance in getting your Member ID. It may require some verification of your personal details for security reasons. If you're a new member and haven't received your ID card yet, it usually arrives within several weeks after you enroll. Sometimes, your employer may also be able to provide your CIGNA Member ID if you're part of a workplace plan.