When calling Western Union, customers are greeted with the option to hear messages in English, Spanish or French before a recording directs callers to visit Western Union's website for faster service. If you remain on the line, the automated system first asks if you're calling to report fraud or have a fraud-related concern/question. I said no and moved on to the next choices.
Callers are prompted to tell the automated system in a few words exactly what they need. I wanted to learn about the process for transferring money over the phone as well as online, so I chose to say "send money." I was then directed to say whether I would send money using cash, card or my bank account, and also if my transfer preference would be over the phone, through the website or a Western Union app.
After listening to a two-minute recording about avoiding becoming a fraud victim, I was given the option to send money to family and friends over the phone through the automated menu. Callers are warned not to transfer money to unknown recipients as well as for emergencies, job opportunities, telemarketing requests, tax payments or charities. Rather than proceed with the menu, I attempted to reach a customer service representative to ask some questions.
There’s no option for speaking with someone, so I pressed 0, which did nothing. Next, I said the word "operator" into the phone, and the recording told me to hold while being transferred to an agent. A brief pause led to a live representative who immediately asked if I was sending money from North America. Instead, I jumped into my questions about the process of wiring funds.
She proceeded to explain I could send money now over the phone for a small fee or download Western Union’s mobile app to make my first transfer for free. You set up an account as part of the app and can monitor your transfers. This seemed like a winning option, yet I hesitated to proceed with the app due to security issues. The rep assured me thousands of customers use the app, and as long as I’m sending money to people I know, it would be fine. Additionally, the app allows you to track your transfer as it's in process.
Making transfers online from a home computer or laptop via Western Union’s website is another choice. She was very quick to answer my questions while also ready to end the call if I wasn’t interested in proceeding with a transaction over the phone. I did have one other question: How soon after confirming the transfer would I know the funds had been securely sent? Western Union would send me an email within five minutes, she explained. The recipient would need to show a valid ID to access the funds. Overall, the call was helpful, as all my questions were answered and concerns addressed.
该Western Union电话号码在4中排名#2,因为74,682 Western Union个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-448-1492的原因是为了解决Missing Transfer, Trouble Receiving a Payment, Cancel Transfer, Blocked Account, Update Account Info之类的问题而联系Western Union Fraud Hotline部门。据我们所知,Western Union在California or Texas or Florida or New York设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Western Union有4个电话号码和7不同的获取客户帮助的方式。我们已经收集了有关800-448-1492以及在像您这样的客户的帮助下致电或联系Western Union的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Western Union应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-448-1492无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Western Union Fraud Hotline座席可以通话时给您回电。它在此处不可用,但是当Western Union以外的公司将来出现客户服务问题时,请留意此事。一旦与Western Union的Fraud Hotline部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-448-1492是Western Union最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-999-9660是他们总体上最好的客户电话号码,并且我们汇总了他们7的联系支持人员的总方式,供您查看。当您尝试通过致电Western Union获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为87%,而他们的总体帮助得分为66%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。