My experience calling Wells Fargo was quite odd. Eventually, I was able to talk to a customer service representative, but it took me a while to get to one, and the phone map was really weird. I didn't have my bank account number handy since I was driving, which may have been half of the problem. I think that if I did have it available, it would have streamlined the process, but I still feel like they could have identified me in better ways.
I imagine that a lot of people call Wells Fargo on a regular basis. Between loans, savings accounts, bank accounts, retirement accounts, mortgages, etc, there are a lot of reasons why people would call Wells Fargo. Therefore, I would have been okay with waiting on hold for a while, which is actually why I called while I was driving. I knew that I would be stuck in the car during my commute, so I might as well sit on hold. I just didn't realize I would have to navigate through the menu so much. I wanted to talk to someone about the interest charges on my car loan. I thought that was already calculated when I took the loan, but that is not what it looks like now.
I actually never even had a chance to choose a car loan as an option, which is also curious, but nevertheless, I was able to get there eventually. This may be in part because my loan was secured through the dealer but is still a Wells Fargo loan.
When I first called, I had the standard welcome message and then a message about the call being monitored. It then asked me to say my card number followed by the pound sign. I told it that I don't have the card, and it repeated the same message so I said the same thing. Then, it repeated back to me, "I think you said you don’t have your credit card number handy. Is that right? " I said, "Yes," and it repeated the same thing, which was frustrating.
The second time it seemed to register it and said, "If you aren’t sure where to find your account number, I can help you. It can be found on the front of your card number or on the bottom of your bank statement. Now, if you have the number, please say it; however, if you still don’t have it, then say, banker." I said, "banker," and it once again ignored me and repeated the message a second time before catching it.
Once it caught my answer, it asked what I was calling about, and I said, "customer service," and then, it launched into a message about how this was an attempt to collect a debt. That was very weird, but the next thing it did was finally put me on hold. They need to iron out some kinks with their virtual assistant, but I did eventually get to a live person, and the hold time was only about 10 minutes.
该Wells Fargo电话号码在7中排名#6,因为105,870 Wells Fargo个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-805-7744的原因是为了解决Account Access, Account Setup, Cancel Account, Overcharge on Account, Statement Request之类的问题而联系Wells Fargo Credit Card Services部门。据我们所知,Wells Fargo在Arizona or Alabama or Utah or Maryland设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Wells Fargo有7个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关877-805-7744以及在像您这样的客户的帮助下致电或联系Wells Fargo的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Wells Fargo应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-805-7744无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Wells Fargo Credit Card Services座席可以通话时给您回电。它在此处不可用,但是当Wells Fargo以外的公司将来出现客户服务问题时,请留意此事。一旦与Wells Fargo的Credit Card Services部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-805-7744是Wells Fargo最受欢迎的电话号码(6),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-869-3557是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Wells Fargo获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为53%,而他们的总体帮助得分为58%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。