People call Verizon when they're interested in subscribing to the company's cell service or getting help with cell phone problems. They might also be interested in internet service, which was my reason for calling Verizon FiOS's 888-438-3467 phone number. An automated system answered my call with, "Thank you for calling Verizon." It then informed me that the company may monitor calls for quality and security purposes, to train employees, and to personalize service.
The automated voice asked if I had an account number. My reply was, "I don't have one." It then asked me for my state to determine the service location. Next, the system asked if I was calling to purchase a service or product. I answered yes. It asked me if it was for home or business. After I said "home," it asked if I was calling about wireless or wired-lined service. I said "wireless," as I didn't know what to say to get internet information. The automated system transferred me to the Verizon assistant, another automated system, for help.
The automated assistant asked for a cell number or an account number. I was surprised it was not in the system since I had already given it to the previous automated assistant. After answering the question, the assistant said if I wasn't a customer, I could press the pound sign.
Next, the system offered these options: Press "1" to become a Verizon customer or for prepaid service support. Press "2" to pay on a disconnected mobile account or collection notice." For support for a new or existing home phone or internet service, press "3." Press "4" to connect with help for a TV. To check the status of an order or for information on device recycling, press "5." Finally, press"6" for help with "connected car" WiFi. I didn't select any menu options because none fit my inquiry. The system then told me to press "1" for personal service or "2" for business.
After pressing "1," the system connected me to a customer service representative who identified herself by first name and asked me for my first and last name. I told her I was calling about home internet service, and she asked for my address. She checked and could not find service in my area but said she could connect me to another support line.
I had already spent 10 minutes on this call, and a transfer probably meant enduring another automated assistant, so I declined. The associate gave me a number I could call later. The customer service representative deserves credit for being friendly and patient and trying her best to assist me.
I wasn’t happy about listening to two automated assistants. The second assistant asked questions I had already answered. The earlier answers should have triggered a connection to a customer service associate. There was no need to listen to an endless list of menu options mainly relating to existing services since I didn't have an account.
该Verizon FiOS电话号码在9中排名#5,因为126,522 Verizon FiOS个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电888-438-3467的原因是为了解决Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan之类的问题而联系Verizon FiOS Residential Support部门。据我们所知,Verizon FiOS在India or Singapore or Philippines or Colorado or Texas or North Carolina设有呼叫中心位置,您可以在开放时间Mon-Sat 8am-7pm, Sun 8am-5pm EST打电话。 Verizon FiOS有9个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关888-438-3467以及在像您这样的客户的帮助下致电或联系Verizon FiOS的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Verizon FiOS应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,888-438-3467无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Verizon FiOS Residential Support座席可以通话时给您回电。它在此处不可用,但是当Verizon FiOS以外的公司将来出现客户服务问题时,请留意此事。一旦与Verizon FiOS的Residential Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然888-438-3467是Verizon FiOS最受欢迎的电话号码(5),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-837-4966是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电Verizon FiOS获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为89%,而他们的总体帮助得分为56%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。