免费 · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
免费 · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line.
免费 · Say "Representative" as soon as the call is picked up · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3.
免费 · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3.
我如何通过电话菜单联系到真人？
GetHuman 的研究人员经常拨打这个 United Healthcare 电话号码来记录电话系统。
以下是我们最新的技巧，可帮助您在电话菜单中最快找到真人：Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
以下是我们的研究团队对United Healthcare电话系统问候方式的描述： To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
以下是我们从 United Healthcare 的电话菜单和提示中找到的一些片段，它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性：
当电话系统第一次应答时听到
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app.
It's designed to help make it easier to use your health plan.
And I can send you a one time text with the link to download it.
Message and data rates may apply. And accepting the text means you agree to the texting terms at u h c dot care slash app dot s m s terms."
与 United Healthcare 的通话摘录
Thursday, January 4, 2024 8:41 PM
他们可能会询问您打电话的原因（而不是菜单）
"UnitedHealthcare. Your call may be monitored or recorded for quality.
I'm Avery, your virtual assistant.
I'm able to understand complete sentences. What can I help you with today?
We can help you with benefits, claims, or any other questions you may have.
So what are you calling about today?
How can we help you today?"
与 United Healthcare 的通话摘录
Tuesday, April 9, 2024 8:20 PM
他们可能会要求您说出或输入信息
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two, To begin a new plan, say enrollment or press three."
与 United Healthcare 的通话摘录
Monday, January 1, 2024 5:41 PM
第一个电话菜单
"UnitedHealthcare.
This call may be monitored or recorded for quality.
Today's
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two.
To begin a new plan, say enrollment or press three."
与 United Healthcare 的通话摘录
Saturday, March 23, 2024 7:52 AM
营业时间是几点？我应该什么时候打电话？
United Healthcare 负责运营此 866-633-2446 电话号码 24 hours, 7 days 的呼叫中心。简短的回答是您应该调用 Wednesday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,242 通电话样本的分析（见上文）。
重要提示：繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时，我们指的是通话量。最繁忙的时段是拨打此 United Healthcare 电话号码的人最多的时段（非繁忙时段拨打的人较少）。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 United Healthcare 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员，因此在最繁忙的时段，您可能会遇到较短的等待时间。当我们提到最佳通话时间时，我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 United Healthcare 最不繁忙的一天是 Sunday。最繁忙的一天是 Monday，相比之下，这一天平均通话量多 417%。再次强调，这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,242 个电话的样本。
总而言之，致电 United Healthcare 的最佳日子是 Wednesday。虽然这不是最不忙的一天，但是等待时间最短，再加上当天比较忙，这告诉我们，United Healthcare 会在 Wednesday 安排人员来处理更高的呼叫量，因此这是拨打电话的最佳时机。
为什么要拨打这个United Healthcare号码？
以下是最近对 United Healthcare 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似？
帐单查询: "I was just wondering about the bill, whether or not I had to pay it."
- 来自持续 12 分 44 秒的通话，Apr 18, 2024 3:38 PM
请求与代表通话: "I need to speak to a representative."
- 来自持续 1 分 46 秒的通话，Apr 18, 2024 3:35 PM
换车请求: "I need a replacement car."
- 来自持续 1 分 5 秒的通话，Apr 18, 2024 12:56 PM
关于索赔被拒的问题: "I have questions about a denied claim for physical therapy."
- 来自持续 2 分 46 秒的通话，Apr 17, 2024 6:28 PM
申请新的 U 卡: "I need another U card because I lost my old one."
- 来自持续 2 分 30 秒的通话，Apr 17, 2024 4:27 PM
查看卡余额: "I was wanting to check the balance on my card, please."
- 来自持续 13 分 15 秒的通话，Apr 16, 2024 10:08 PM
检查每月福利金额: "I just got my card, and I don't know what my benefit is per month."
- 来自持续 7 分 24 秒的通话，Apr 16, 2024 7:50 PM
报告每月活动: "I wanna just report that I did my activity for the first ten days of the month."
- 来自持续 19 分 27 秒的通话，Apr 15, 2024 4:39 PM
确认网络覆盖: "I need to find out if I have like, not a real popular plan or I need to see if I can get one that will cover the rest of my doctors like the ones that I have and also encompass JOL Home Health service."
- 来自持续 14 分 51 秒的通话，Apr 11, 2024 9:54 PM
药房问题: "I have a question about the mail-in pharmacy."
最后，有时也是唯一的方法——可以通过其网站访问 United Healthcare 客户服务。这可能意味着要先浏览帮助文章，然后才能找到表格并“被允许”向其团队提交问题，而且很少会进行实时对话，这就是为什么 GetHuman 不推荐这样做，除非这是唯一的方法。
结论和结束语
这是 United Healthcare 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 United Healthcare 代理的工具。此电话号码是 United Healthcare 的最佳电话号码，因为在过去 18 个月中，有 61,914 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 866-633-2446 电话的客户服务部门解决的常见问题包括 Overcharge on Account, Cancel Insurance, Coverage Question, Check on a Claim, Renew Insurance 和其他客户服务问题。您拨打的 United Healthcare 呼叫中心有来自 New York, Connecticut, Arizona 的员工，根据客户的说法，该中心开放时间为 24 hours, 7 days。总共有 United Healthcare 有 6 个电话号码。与 United Healthcare 代表交谈的最佳方式并不总是很清楚，因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验，以便我们继续改进这一免费资源。
GetHuman 不为 United Healthcare 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 United Healthcare 这样的公司的客户。对于大型公司，包括我们的 GetHuman Phone 等工具，它允许您致电公司，但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具，以帮助像您（和我们自己！）这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享，我们就会继续努力。