Calling USAA's customer service number isn't particularly helpful unless you are either a member of USAA or eligible to become one. When I dialed the number, I was asked to choose either English or Spanish and then asked to enter my Social Security Number to confirm I was a member. If I wasn't a member, I could press 1 for other assistance.
I hit 1 and was asked what program I was calling about. I decided to ask about insurance and was told I'd need to answer a series of questions to confirm whether or not I was eligible for USAA's auto insurance program.
The system first asked me if I was an active duty member of the military or if I had been honorably discharged from the military. I answered no. The system then asked if I was a new recruit, and I again answered no. The system asked me if my spouse had ever served in the military, to which I again answered negatively.
Next, the system asked if either of my parents had ever served in the military, and I again said no. The system asked if I had previously been married to a spouse who had served, and my answer was again no. Finally, the system asked me if I was a resident of New Hampshire or North Carolina, and I again answered no.
At this point, the system told me that I was not eligible to receive insurance through USAA, but it could connect me to a partner who could find a quote for another auto insurance that I was eligible for. Not needing an auto insurance policy, I opted to end the call at that point.
I later called back to ask about membership requirements but was told I needed to specify which program I was discussing. I chose checks and was told I'd need to give personal details to get information. Not willing to provide those, I hung up there.
Overall, I think USAA has put together a detailed automated system that helps weed out anyone who might waste a representative's time before they have a chance to get on the phone with them. The system goes through every possibility that someone might qualify for the USAA insurance program before offering them alternate assistance if they do not qualify.
I would have liked to see a menu selection for whether someone is eligible or not. It could have been a helpful way for someone to quickly find out if they're eligible for the program without having to go through choosing a certain segment of USAA's offerings. As it is, most people who use this number will know they're eligible anyway, so that might not be as important.
I would only use this number if you think you might be eligible; if you know you have no military history, you'll get no use out of it.
该USAA电话号码在4中排名#4,因为146,520 USAA个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电210-531-8722的原因是为了解决Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance之类的问题而联系USAA Roadside Assistance部门。据我们所知,USAA在Arizona设有呼叫中心位置,您可以在开放时间Mon-Sun 8am-5pm CST打电话。 USAA有4个电话号码和8不同的获取客户帮助的方式。我们已经收集了有关210-531-8722以及在像您这样的客户的帮助下致电或联系USAA的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用USAA应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,210-531-8722无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在USAA Roadside Assistance座席可以通话时给您回电。它在此处不可用,但是当USAA以外的公司将来出现客户服务问题时,请留意此事。一旦与USAA的Roadside Assistance部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然210-531-8722是USAA最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-531-8722是他们总体上最好的客户电话号码,并且我们汇总了他们8的联系支持人员的总方式,供您查看。当您尝试通过致电USAA获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为72%,而他们的总体帮助得分为61%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。