Before calling this number, you should know that it's meant to be used for insurance claims, problems with shipping labels and damages to mail. It is not meant to be used for general questions or informational assistance.
As such, this number's automated system really doesn't understand certain commands, and you'll have to be careful with what you ask it. When I called, the system initially told me I could get four free COVID tests delivered to my home at no cost if I wanted to place an order. It mentioned that I could also report service issues or learn about service alerts, or I could remain on the line for assistance.
When I chose to remain on the line, I was taken to the technical support area of the system and asked if I was calling about how-to information. I said yes, thinking that would give me a chance to ask my planned question about media mail. However, I was only given the choice of creating a click-and-ship label or filing an insurance claim. Without any real options, I went to the insurance claim menu to see if I could get anything sorted out.
At this point, the system gave me some information on filing a claim and said it could send me a text message with information on filing a claim if I wanted. I agreed and provided my phone number, and the system sent me a message with a working link within a minute. The system then asked if anything else could be done to assist me, and I mentioned that I'd like to speak to someone.
However, the system informed me that all customer service representatives were assisting clients, and I would have to wait more than 30 minutes for the next available employee. With that being the case, I opted not to wait and hung up.
Overall, I thought there were some good things here, but also room for improvement. I did like how the system gave you a warning if you wouldn't be able to get your case solved right away; it seemed like the system was actively discouraging people from wasting time if they could solve things another way. I also liked that the information provided was accurate and useful for filing a claim.
I didn't like how it's impossible to use this number for information if you aren't calling about a claim or damaged mail. I get that the post office is worried more about damaged mail, but even an automated message with information would be quite helpful. As it is, you need to know what you're calling about before you dial.
If I did, I'd use this number with no hesitation. As it is, I'd call if I knew for sure where I needed help; I'd wait or pass if I wasn't certain of what the issue might be.
该US Postal Service电话号码在6中排名#4,因为379,728 US Postal Service个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-344-7779的原因是为了解决Track a Package, Missing Package, Change of Address, Problem With a Delivery, Refund a Charge之类的问题而联系US Postal Service Technical Support部门。据我们所知,US Postal Service在Michigan or California设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-8:30pm, Sat 8am-6pm EST打电话。 US Postal Service有6个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关800-344-7779以及在像您这样的客户的帮助下致电或联系US Postal Service的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用US Postal Service应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-344-7779无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在US Postal Service Technical Support座席可以通话时给您回电。它在此处不可用,但是当US Postal Service以外的公司将来出现客户服务问题时,请留意此事。一旦与US Postal Service的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-344-7779是US Postal Service最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-275-8777是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电US Postal Service获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为51%,而他们的总体帮助得分为52%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。