免费 · Keep pressing 0 Or keep saying "Complaint" · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
免费 · Press 2, then say "customer service" until transferred, then "No". · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
免费 · Follow the prompts for the Accounting Help Desk · To track a package, please call 1-800-USPS. Postal employee, press 1. Past employee, press 2. Suppliers, press 3. All others, press 4, or say "customer."
免费 · Direct to a human · Hold the line until a representative picks up.
我如何通过电话菜单联系到真人?
GetHuman 的研究人员经常拨打这个 US Postal Service 电话号码来记录电话系统。
以下是我们最新的技巧,可帮助您在电话菜单中最快找到真人:For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
以下是我们的研究团队对US Postal Service电话系统问候方式的描述: To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
以下是我们从 US Postal Service 的电话菜单和提示中找到的一些片段,它们有助于让您了解拨打电话时会遇到的情况。我们还强调了它们的重要性:
当电话系统第一次应答时听到
"Thank you for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Multiple severe weather events are impacting the processing, transportation, and delivery of mail and packages across the United States.
Due to these weather events, please allow us additional time for final delivery of your item.
We are currently experiencing higher than expected call volumes, and wait time to speak to an agent may be longer than normal.
We apologize for any inconvenience and invite you to use our self-service options here or on u s p s dot com.
Service alerts.
For free at home COVID nineteen tests information, press one."
与 US Postal Service 的通话摘录
Wednesday, January 24, 2024 1:19 AM
他们可能会要求您使用拨号盘输入信息
"Thank you for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Please stay on the line at the end of this call to take a short survey about your phone experience.
At any time during this call, you can return to the main menu by saying main menu, To track the status of a package, report a package delivery issue, inquire about the status of a package service request, or schedule a redelivery.
Say package, To order stamps or check stamps order status, say stamps.
For daily mail services, including delivery, mail pickup, change of address, hold mail, or to inquire about the status of a mail service request, same mail, For pricing sure.
Tracking a package.
To get started, we'll need a valid tracking number, a redelivery number, or a service request number.
If you are calling from a smartphone, it might be easier to use our mobile feature where you can see and enter your number."
与 US Postal Service 的通话摘录
Saturday, April 13, 2024 5:14 PM
营业时间是几点?我应该什么时候打电话?
US Postal Service 负责运营此 800-275-8777 电话号码 Mon-Fri 8am-8:30pm, Sat 8am-6pm ET 的呼叫中心。简短的回答是您应该调用 Friday。这一观察结果和下一节均基于对过去 90 天内使用我们的免费网络电话拨打的一组 1,060 通电话样本的分析(见上文)。
重要提示:繁忙时间、等待时间、最佳通话时间
当我们提到繁忙或非繁忙时段时,我们指的是通话量。最繁忙的时段是拨打此 US Postal Service 电话号码的人最多的时段(非繁忙时段拨打的人较少)。通话量高并不一定意味着您拨打电话时需要等待很长时间。像 US Postal Service 这样的公司会根据一天中的时间和一周中的日期来安排不同的呼叫中心人员,因此在最繁忙的时段,您可能会遇到较短的等待时间。当我们提到最佳通话时间时,我们指的是较低通话量和较短等待时间的最佳组合。
最不忙的时候打电话
拨打 US Postal Service 最不繁忙的一天是 Saturday。最繁忙的一天是 Tuesday,相比之下,这一天平均通话量多 156%。再次强调,这是基于过去 90 天内使用我们的 AI 网络电话拨打的 1,060 个电话的样本。
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
最短的等待时间
我们测量了最短保持时间为 Wednesday。队列中等待时间最长的平均时间为 Friday。
最佳通话时间
总而言之,致电 US Postal Service 的最佳日子是 Friday。
为什么要拨打这个US Postal Service号码?
以下是最近对 US Postal Service 的呼叫及其目的的示例。这些呼叫是否与您尝试呼叫的原因相似?
包裹拦截查询: "I am calling regarding a package that I had intercepted and I don't know if what I did wrong or right."
- 来自持续 17 分 6 秒的通话,Apr 12, 2024 12:02 PM
包裹寄送查询: "I thought my DHL package was supposed to be delivered today, can I pick it up in Shreveport?"
- 来自持续 24 分 4 秒的通话,Apr 11, 2024 4:34 PM
查询退回包裹: "I just wanna understand why it didn't make it past Chicago."
- 来自持续 44 分 48 秒的通话,Apr 6, 2024 1:19 PM
包裹送错地址: "My package from China was supposed to go to New York but ended up in a parcel locker in Hawaii."
- 来自持续 43 分 16 秒的通话,Apr 2, 2024 2:31 PM
包裹递送问题: "Both of my packages were supposed to be delivered to my house but ended up at the post office, and I didn't receive any notification or key for parcel lockers."
- 来自持续 33 分 34 秒的通话,Apr 1, 2024 12:25 PM
包裹追踪查询: "I ordered a package from a company called Great Maths and the tracking has been bouncing around facilities for weeks, need it urgently."
- 来自持续 33 分 15 秒的通话,Mar 28, 2024 2:34 PM
包裹送错地址: "I had a package delivered to the wrong address and I need help locating it."
- 来自持续 36 分 43 秒的通话,Mar 27, 2024 4:49 PM
包裹追踪查询: "I left two packages in the drop box but tracking still shows pre-shipment, wanted to make sure I didn't mess up."
- 来自持续 23 分 10 秒的通话,Mar 12, 2024 12:24 PM
不带追踪的重新投递请求: "I need my package redelivered but I don't have a tracking number because the postal service person didn't take a picture of the label."
- 来自持续 12 分 43 秒的通话,Mar 6, 2024 12:20 AM
套餐咨询: "I'm unsure about our package and not sure who to call because it's currently being shipped by a partner."
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
更多联系US Postal Service客服的方式
当然,除了电话之外,还有其他方式可以联系US Postal Service客服。下面我们按媒介列出了最佳方式。
最后,有时也是唯一的方法——可以通过其网站访问 US Postal Service 客户服务。这可能意味着要先浏览帮助文章,然后才能找到表格并“被允许”向其团队提交问题,而且很少会进行实时对话,这就是为什么 GetHuman 不推荐这样做,除非这是唯一的方法。
结论和结束语
这是 US Postal Service 的最佳电话号码、实时当前等待时间以及跳过这些电话线直接转接至 US Postal Service 代理的工具。此电话号码是 US Postal Service 的最佳电话号码,因为在过去 18 个月中,有 379,728 个像您一样的客户使用了此联系信息并向我们提供了反馈。接听 800-275-8777 电话的客户服务部门解决的常见问题包括 Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge 和其他客户服务问题。您拨打的 US Postal Service 呼叫中心有来自 Michigan, California 的员工,根据客户的说法,该中心开放时间为 Mon-Fri 8am-8:30pm, Sat 8am-6pm ET。总共有 US Postal Service 有 6 个电话号码。与 US Postal Service 代表交谈的最佳方式并不总是很清楚,因此我们开始根据客户社区的建议汇编此信息。请继续分享您的经验,以便我们继续改进这一免费资源。
GetHuman 不为 US Postal Service 提供呼叫中心服务或客户支持运营。这两个组织没有关系。GetHuman 构建免费工具并共享信息以帮助像 US Postal Service 这样的公司的客户。对于大型公司,包括我们的 GetHuman Phone 等工具,它允许您致电公司,但无需等待在线即可获得人工代表。 我们将继续致力于开发这些工具,以帮助像您(和我们自己!)这样的客户处理杂乱的电话菜单、等待时间和客户服务带来的困惑。只要您继续与您的朋友和亲人分享,我们就会继续努力。