Before we get started, we wanted to invite you to take a short survey at the end of this call. It's only a few questions and all you need to do to enter the survey is to stay on the line when you've completed your business business."
An individual or business might call the United States Postal Service (USPS) for several reasons, including tracking packages, package pickup and to get information about other services. I called the US Postal Service’s 866-974-2733 customer service number to ask how to apply for a passport. An automated voice response system greeted me, saying, “Thank you for calling the US Postal Service Accounting Helpdesk.” That greeting seemed strange because I did not intend to reach an accounting department. However, I presumed the USPS might use terminology different from the mainstream to identify services.
The system told me if I needed to track a package to call 800-ASK-USPS and then encouraged me to take a survey at the end of the call. It said my opinion mattered, and the Postal Service would use the information to create the best possible customer experience. The automated voice advised me to ensure minimal background noise and not use the speakerphone. The system continued by offering a menu of options for getting help. I could say or press “1” if I was a current or active employee, “2” if I was a separate employee, “3” for invoice payments or a military site, or select “4” for customer or all other inquiries. I pressed “4” to see where that would take me.
Next, the voice asked me, “What can I help you with and recited the following options,” Money order inquiry, domestic claim, international claim, accounts receivable or track a package. I could press a number corresponding with an option and say repeat or help if I needed assistance with something else. The system repeated this information twice while I stayed silent and waited to see if it might send me to a human or another menu. I tried pressing zero (0) to see if that would get me out of the repetitious loop, but that did not help. The system said it had trouble understanding me and subsequently ended the call without my getting the information I needed about passports.
I expected more from a U.S. Postal Service customer service number. I thought “How to obtain a passport” would be an option on this menu, even if the system needed to direct me to another customer service number. It was frustrating to hear the system repeat the same information without the opportunity to request a callback or an offer to speak to a human.
Many organizations have multiple customer support numbers, so checking the USPS website for specific numbers may help a caller get assistance faster. Call menus may also change due to staff availability and updates to services. However, when the automated system cannot assist a caller, there should be an option for speaking to a human who can direct the caller to the information they seek. Had I been able to take the survey mentioned at the beginning of the call, I would have suggested areas for improvement if possible. However, the system did not ask me to stay on the line for a survey before ending the call.
该US Postal Service电话号码在6中排名#5,因为379,728 US Postal Service个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电866-974-2733的原因是为了解决Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge之类的问题而联系US Postal Service Accounting Help Desk部门。据我们所知,US Postal Service在Michigan or California设有呼叫中心位置,您可以在开放时间Mon-Fri 7am-7pm CST打电话。 US Postal Service有6个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关866-974-2733以及在像您这样的客户的帮助下致电或联系US Postal Service的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用US Postal Service应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,866-974-2733无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在US Postal Service Accounting Help Desk座席可以通话时给您回电。它在此处不可用,但是当US Postal Service以外的公司将来出现客户服务问题时,请留意此事。一旦与US Postal Service的Accounting Help Desk部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然866-974-2733是US Postal Service最受欢迎的电话号码(5),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-275-8777是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电US Postal Service获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为46%,而他们的总体帮助得分为76%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。