Upon calling UPS, an automated recording lets customers choose 9 for Spanish or wait on the phone for English. Callers are told their calls may be recorded for training purposes and are also directed to UPS' website to read the company's privacy notice on how personal information is handled. In addition, the automated system asks customers if they'd like to participate in a brief survey after the call has ended. If you choose yes, the survey will be sent via text message.
Once you get through these updates, the automated system doesn't give you a menu of options. Instead, you either need to state your concern or question as specifically as possible. Or you can say the word 'menu' to reach the main menu for options. You can choose from tracking a package, changing a delivery, scheduling a pick-up, reporting a problem or obtaining more shipping options. The automated system also gives you a list of nearby UPS locations.
I wanted to get more information about UPS's on-call pick-up service for packages, which allows a UPS driver to pick up your package at your home or office based on a scheduled day/time. The automated system then directs you to begin completing information related to your pick-up, including how many packages you need to be picked up and the label's tracking number, which I did not have.
Rather than follow these prompts, I decided to chat with a representative to get more details about this service, the labeling and the cost. On the phone, you can say the word 'representative' to connect with a live agent. Customers are told their estimated wait time based on the order of calls, mine being about four minutes.
Once I was connected to a rep, I asked my questions regarding package pick up. The rep was able to give me details, stating that I could schedule a pickup for any day of the week over the phone or online. Prices vary based on how soon I need it picked up: $13 for same-day pick-up and $8 for a future day. In addition, I would need a pre-paid shipment label on my package to be able to schedule the delivery, and I could do this online via UPS's website. UPS will pick up all packages under one schedule request, so you don't have to place multiple requests for more than one package.
I found this information helpful, as the rep was very knowledgeable and directed me to more efficient means of accessing UPS's pick-up services online. She told me I could also check my pick-up status on the website and establish recurring package pick-ups as needed. A good tip she shared: you can give a pre-labeled package to any UPS driver who delivers to your home or business without needing to schedule the service. I appreciate UPS making it easy for customers to receive assistance via phone or the website.
该UPS电话号码在5中排名#5,因为157,950 UPS个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-782-7892的原因是为了解决Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue之类的问题而联系UPS International Customer Service部门。据我们所知,UPS在Michigan设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 UPS有5个电话号码和15不同的获取客户帮助的方式。我们已经收集了有关800-782-7892以及在像您这样的客户的帮助下致电或联系UPS的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用UPS应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-782-7892无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在UPS International Customer Service座席可以通话时给您回电。它在此处不可用,但是当UPS以外的公司将来出现客户服务问题时,请留意此事。一旦与UPS的International Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-782-7892是UPS最受欢迎的电话号码(5),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-742-5877是他们总体上最好的客户电话号码,并且我们汇总了他们15的联系支持人员的总方式,供您查看。当您尝试通过致电UPS获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为89%,而他们的总体帮助得分为60%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。