My call to UPS didn't go as planned, and I'm not sure if that was my fault or not. I didn't have the information it needed in my hands, but also I think that if the system had connected me to an agent I wouldn't have needed it. I wanted to check on a package I'd opened a claim on, and didn't have the tracking number. However, with an open claim, I didn't think I'd need it. It turns out that I definitely needed it in order to get to customer service at any rate.
I understand that UPS probably gets a lot of phone calls on a daily basis, and most of them probably have to do with lost packages or tracking numbers, but that doesn't mean that they should brush off customers who want to speak to an agent. This is basically what they did to me and I didn't appreciate it at all.
To start, when I called an automated voice stated this was UPS and warned me that the call would be monitored and recorded for training purposes. It then told me that I could go online if I wanted to see what the company's privacy practices were. Next, it asked it how it could help me. This is where I think I made my mistake, I said, "track a package" and I think that I should have referred to checking on my claim, but it was too late.
It then asked if I was the sender, receiver, or a third party. I stated that I was the sender, and then it told me that it would need to the tracking number. I said customer service instead of the number since I didn't have it, and it responded, "You can go to claim support to open or manage a claim online. An agent will not be able to open a claim for you. You can also download Mychoice and be notified every time a package is sent to you. However, there may be additional options." It then asked for the tracking number again, so I just said customer service again.
This time it said, "I understand you want to talk to a customer service agent, but I won't be able to help you without a tracking number. Please tell me what your tracking number is." I had no choice but to say customer service again and then it just abruptly hung up on me. I don't appreciate a rudely programmed call system. I'll try again later and try saying check on a claim, but I was too annoyed at that point.
该UPS电话号码在5中排名#4,因为157,950 UPS个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-811-1648的原因是为了解决Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue之类的问题而联系UPS Billing部门。据我们所知,UPS在Michigan设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 UPS有5个电话号码和15不同的获取客户帮助的方式。我们已经收集了有关800-811-1648以及在像您这样的客户的帮助下致电或联系UPS的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用UPS应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-811-1648无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在UPS Billing座席可以通话时给您回电。它在此处不可用,但是当UPS以外的公司将来出现客户服务问题时,请留意此事。一旦与UPS的Billing部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-811-1648是UPS最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-742-5877是他们总体上最好的客户电话号码,并且我们汇总了他们15的联系支持人员的总方式,供您查看。当您尝试通过致电UPS获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为86%,而他们的总体帮助得分为51%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。