It's the holiday season, and that means that everyone is offering great deals to get the attention of consumers. I happen to be one of those consumers who loves a great deal, so I decided to talk to T-Mobile to see what they would give me if I let them buy me out of my AT&T plan. I have to admit that when you see the ads, it's very tempting to switch, but I know that usually there are things in the fine print you have to be aware of. Therefore, I figured I'd call and talk to an agent to figure out what would work best for me.
That said, I knew I was probably in for a bit of a wait, and I wasn't wrong. While I was able to get to the hold line quickly, I ended up with some obnoxious hold music for a while. Granted, I'm sure a lot of people are probably looking to switch plans now because they are seeing the same great advertisements and are tempted by the deals. Plus, there are old customers who need help with their service or having issues with their billing.
All of these are valid reasons that may explain why you get stuck, but it still doesn't help when you're listening to the same 20 seconds of a horrendous song. You would think that they would treat new customers just a little bit better to convince them to become a customer.
When I called, a voice assistant stated, "Welcome to T-Mobile, the uncarrier sales line." Then it ran through the standard privacy policy disclaimer about recorded lines before instructing me, "To become a new T-Mobile customer, say new. If you are a current T-Mobile customer, please say my account." I said new, and it told me that it would get me right over to someone who could help. It also mentioned again that the call would be recorded.
I was sent to a wait-line with this poppy, techno song that was very staticky and seemed like it would belong better in the eighties. About every half a minute, the voice assistant would cut in to say please have your number available (which was odd since I already said I was a new customer) and then it would repeat the clip of the song again. This went on for about 15 minutes, and the song clip never changed. The agent eventually answered my questions, but it took forever to get there. If I do go with T-Mobile, it's nice to know to what to expect when it comes to customer service!
该T-Mobile电话号码在9中排名#8,因为130,326 T-Mobile个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-866-2453的原因是为了解决Update Account Info, Account Access, Payment Arrangement, Dispute a Charge, Device Support之类的问题而联系T-Mobile Pre-Paid Technical Support部门。据我们所知,T-Mobile在New Mexico or Texas or Philippines设有呼叫中心位置,您可以在开放时间Mon-Sun 3am-10pm PST打电话。 T-Mobile有9个电话号码和15不同的获取客户帮助的方式。我们已经收集了有关800-866-2453以及在像您这样的客户的帮助下致电或联系T-Mobile的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用T-Mobile应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-866-2453无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在T-Mobile Pre-Paid Technical Support座席可以通话时给您回电。它在此处不可用,但是当T-Mobile以外的公司将来出现客户服务问题时,请留意此事。一旦与T-Mobile的Pre-Paid Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-866-2453是T-Mobile最受欢迎的电话号码(8),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-937-8997是他们总体上最好的客户电话号码,并且我们汇总了他们15的联系支持人员的总方式,供您查看。当您尝试通过致电T-Mobile获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为77%,而他们的总体帮助得分为60%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。