免费 · Pressing 0-0-*-*-* (waiting at each new prompt) got me to a human rep. · Enter or say your mobile number, area code first, or say, "I don't have one."
免费 · Direct to web and telesales support department. · To become a new T-Mobile customer, say "new." If you are a current T-Mobile customer, please say "account."
As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy. To get tell me, how can I help you today?"
与 T-Mobile 的通话摘录
Saturday, January 13, 2024 8:43 PM
他们可能会询问您是否需要回电
"Or if you don't have one, just press one.
I'll give you right over to someone who can help.
Looks like there's a wait. Someone will assist you.
In about thirty minutes. Press one to keep your place in line and get a callback."
与 T-Mobile 的通话摘录
Tuesday, January 30, 2024 11:23 PM
他们可能会要求您使用拨号盘输入信息
"Welcome to T Mobile.
As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To look up your account, I'll need the ten digit mobile to look up your account, please enter a ten digit T Mobile phone number."
与 T-Mobile 的通话摘录
Thursday, February 22, 2024 8:31 PM
他们可能会要求您说出或输入信息
"Welcome to T Mobile.
As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started, please enter or say to look up your account, I'll need the ten digit mobile number you're calling about."
与 T-Mobile 的通话摘录
Monday, April 8, 2024 11:15 PM
他们可能需要查找您的帐户
"Welcome to T Mobile.
As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started
To look up your account, I'll need the ten digit mobile number you're calling about."
查询账单: "I would like to know about how much the bills that I have."
- 来自持续 5 分 10 秒的通话,Apr 15, 2024 5:24 PM
订单状态查询: "I had placed an order yesterday, about my phone, my service, and my phone is supposed to be here tomorrow."
- 来自持续 25 分 18 秒的通话,Apr 14, 2024 7:19 PM
寻求新服务的帮助: "Hi, Cody. I'm hoping that you can help me."
- 来自持续 2 分 19 秒的通话,Apr 14, 2024 12:33 PM
请求延期付款: "I would like to extend my payment by three to four new weeks."
- 来自持续 4 分 26 秒的通话,Apr 10, 2024 11:24 PM
检查 iPhone 解锁状态: "I called and they said that the lady on the phone said that she sent an unlock request, and for the phone to be unlocked within about a couple days or from twenty four hours or something."
- 来自持续 3 分 53 秒的通话,Apr 10, 2024 8:13 PM
账单差异: "I received my phone after the billing date and I don't want to be billed too soon."
- 来自持续 3 分 46 秒的通话,Apr 9, 2024 5:44 PM
语音信箱不起作用: "I changed my plan to save money but now my voicemail is not working."
- 来自持续 3 分 26 秒的通话,Apr 8, 2024 9:06 PM
请求 iPhone 解锁: "Hi. I'd like to unlock my phone."
- 来自持续 12 分 55 秒的通话,Apr 7, 2024 5:28 PM
解锁 iPhone 请求: "I want you to unlock my iPhone, please."
- 来自持续 17 分 41 秒的通话,Apr 7, 2024 3:40 PM
帐单付款问题: "Why are you charging me $15 more every month without explanation?"
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.