Although this is a Sirius/XM phone number, it appears to go to an executive's private line rather than to a general directory. As such, that limits its usefulness unless you have time to wait on a call back from a specific person.
When I dialed this number, I was surprised to find that it functioned like a standard telephone number, ringing rather than going to an automated system or a call center. Unfortunately, this didn't work to my advantage, as it meant I was routed to a voicemail system rather than being provided a way to get my call answered.
To its credit, the voicemail confirmed that the number does work and goes to the company's headquarters, playing a message saying I had reached Sirius/XM and that staff was busy securing more of the best music, entertainment and sports for its channels. If I wanted, I could leave a voicemail and have someone call me back later.
I see both positives and negatives to this approach. On one hand, it's helpful to customers to let them know they haven't reached this number in error. On the other hand, this number really isn't advertised by Sirius/XM as a way to solve problems, and it's not one of the most helpful ways to find solutions. Unless Sirius/XM plans to offer this number as one of its main ways for customers to get help, it would really be better for the company to instead offer customers a different number to call for faster service. Most customers probably aren't going to leave a message anyway, so this number seems fairly limited as to how it can help.
Additionally, if you do leave a message, you're at the mercy of how long it takes Sirius/XM to check the voicemail and respond with a call back. Most customers who are going to call will likely do so with an immediate problem to solve, and having to wait for someone to return the call may not work for most people's busy schedules.
Overall, while I appreciate the confirmation of reaching Sirius/XM and the detailed voicemail option, I think this number could better serve customers by packaging information in another way. As it is, you either have to get lucky and call at the right time or you have to wait on someone to return your call. Given that Sirius/XM offers other numbers with faster response times, I wouldn't use this number unless my call wasn't urgent or I really needed help from someone specific.
该Sirius/XM电话号码在6中排名#6,因为82,086 Sirius/XM个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电212-584-5100的原因是为了解决Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge之类的问题而联系Sirius/XM Corporate Offices部门。据我们所知,Sirius/XM在Pennsylvania or Dominican Republic or Canada or Texas or Iowa or New York设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Sirius/XM有6个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关212-584-5100以及在像您这样的客户的帮助下致电或联系Sirius/XM的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Sirius/XM应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,212-584-5100无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Sirius/XM Corporate Offices座席可以通话时给您回电。它在此处不可用,但是当Sirius/XM以外的公司将来出现客户服务问题时,请留意此事。一旦与Sirius/XM的Corporate Offices部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然212-584-5100是Sirius/XM最受欢迎的电话号码(6),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道866-635-5027是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Sirius/XM获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为71%,而他们的总体帮助得分为50%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。