When calling SiriusXM’s customer support, you’re greeted with a recording informing you to press six for Spanish or wait for English. If you’re a current customer, you’ll be directed to say your phone number associated with your account or you can say ‘I don’t have it.’ If you have no account and are calling to get information about new service, you’ll need to say ‘new customer.’
I don’t have a SiriusXM account and have never used satellite radio so I wanted to find out how to join. I said ‘new customer’ when directed and was then given the option to either sign up for service, receive an activation signal or get help with my radio. I was transferred to the company’s listener care department and the call was immediately answered by a customer service rep. This was definitely one of the shortest wait times I’ve experienced on a call, which was a pleasant surprise.
She first had to confirm that I did not have an existing SiriusXM account and asked how I could be helped. I explained that I wanted to gather information about signing up but wasn’t sure that I’d make a decision today. She obliged and went over the company’s three popular plans: a platinum package that includes all of their ad-free entertainment, talk shows and music channels for $23.99 per month; a regular subscription for $18.99 per month that features most channels; and the basic plan that features only the music showcase for $13.99 per month.
To listen in your car without streaming or a mobile device, the rep said you can check online at SiriusXM's website to see if your vehicle's radio is compatible by entering in a radio ID, your license plate number or vehicle identification number. I thought this was a good option to see if this offer would work in my car. If you discover that there's no compatibility, you would need to install a type of adapter kit in order to listen. However, this seems like an added expense and I think the streaming option is a better choice.
The plans are bundled, she explained, allowing customers to listen on their mobile device with a SiriusXM app either in the car or at home or through their car radio or via streaming. There is no contract so listeners can cancel at any time. In addition, she let me know that SiriusXM offers a free trial period for the platinum channels or streaming platinum that allows you to listen at no cost for the first three months. Service automatically renews after at the start of the fourth month. This sounded like a great deal but since I was still on the fence I told the rep I'd consider the offer at another time.
Overall, the SiriusXM rep's expertise and assistance provided an effective head start in helping me make a decision as to whether this radio service would be a good choice.
该Sirius/XM电话号码在6中排名#3,因为82,086 Sirius/XM个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电866-635-5020的原因是为了解决Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge之类的问题而联系Sirius/XM Cancel Services部门。据我们所知,Sirius/XM在Pennsylvania or Dominican Republic or Canada or Texas or Iowa or New York设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Sirius/XM有6个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关866-635-5020以及在像您这样的客户的帮助下致电或联系Sirius/XM的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Sirius/XM应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,866-635-5020无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Sirius/XM Cancel Services座席可以通话时给您回电。它在此处不可用,但是当Sirius/XM以外的公司将来出现客户服务问题时,请留意此事。一旦与Sirius/XM的Cancel Services部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然866-635-5020是Sirius/XM最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道866-635-5027是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Sirius/XM获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为86%,而他们的总体帮助得分为51%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。