I have a Samsung Tablet that is about a year old. My daughter uses it to animate all the time, but lately, we have noticed that the screen sometimes goes fuzzy-like. It almost looks like an X-ray screen for a few seconds, and then it goes back to normal. Sometimes I hit it on the side and that seems to fix it as well. Regardless, this should not be happening with a tablet that is only one year old, so I called Samsung to figure out what I should do about it. If there is some troubleshooting tip, that would be great; otherwise I wanted to make sure that it was replaced.
I had no idea how long the phone call would take and if I would need to head to a store to have it repaired. Samsung makes so many different types of products, I really didn't know how any of this would look. I expected to wait in line for a while and then finally talk to someone who could tell me what to do about the situation. People could be calling about their phones, tablets, or payment plans with Samsung products, so I bet they get a lot of phone traffic.
When I called, a voice assistant answered and said, "Hello, and thank you for calling Samsung Electronics America." It then launched right into the first menu. The options were, "If you are calling about Samsung mobile phones, please press 1. If you are calling about any other Samsung products, please press 2. To speak to an operator, please press 3." I chose the second option since I was calling about my tablet, and it sent me to a hold line with an upbeat tempo.
I was excited for a minute, but it turned out I wasn't there yet because it had just sent me to a new virtual assistant. A robotic voice asked me, "What can we do to assist you today?" I said I needed, "Help with my Samsung Tablet." It then answered quickly, "Got it. What's going on with your tablet?" I responded that the screen was not working correctly, and it said, "Having an issue with your tablet is never fun. Let's dive in a little deeper. Can you describe your issue in greater detail?'
At this point, I was a little frustrated because it seemed like an exercise to see how many different ways it could ask me what was wrong with my tablet. It finally asked if I would like to look up the nearest stores for repair, but I said no, I wanted to talk to customer support.
Luckily, this was enough to get through, and the virtual agent said, "Got it; I will pass your information on to a customer support agent." Then I had to press 1 to talk to an agent via text message. It took about three minutes but then I was connected to Raya who didn't have much to say to help me. It turns out I had to go into a store for any real help. So really, it was a waste of my time.
该Samsung电话号码在3中排名#3,因为82,302 Samsung个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电201-229-4000的原因是为了解决Repair Request, Track an Order, Device Support, Refund a Charge, Account Access之类的问题而联系Samsung Corporate Offices部门。据我们所知,Samsung在California or South Carolina or Vietnam or India or North Carolina or Canada设有呼叫中心位置,您可以在开放时间Mon-Fri 9am-5pm EST打电话。 Samsung有3个电话号码和6不同的获取客户帮助的方式。我们已经收集了有关201-229-4000以及在像您这样的客户的帮助下致电或联系Samsung的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Samsung应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,201-229-4000无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Samsung Corporate Offices座席可以通话时给您回电。它在此处不可用,但是当Samsung以外的公司将来出现客户服务问题时,请留意此事。一旦与Samsung的Corporate Offices部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然201-229-4000是Samsung最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-726-7864是他们总体上最好的客户电话号码,并且我们汇总了他们6的联系支持人员的总方式,供您查看。当您尝试通过致电Samsung获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为58%,而他们的总体帮助得分为79%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。