When you call Optimum's customer service, an automated message instructs you to enter your ten-digit Optimum telephone number, although the beginning of the recording is slightly clipped. If you don't enter your phone number, the automated voice message will repeat for two cycles (which aren't clipped, as the first one is) before instructing you to call 611 from your Optimum phone line to speak to a representative. After issuing this instruction, the call automatically terminates.
Through this phone number, callers aren't able to reach a representative unless they have an Optimum phone number to enter. This, of course, limits accessibility. A person may reach out to Optimum's customer service for a multitude of reasons: general information, questions or concerns about services, questions or concerns about an account and more.
Additionally, because callers are unable to speak their phone number and must manually enter it, accessibility is further limited. Callers may have limited vision, or conditions restricting their ability to use the keypad. There are also likely callers who need swift assistance, which the automated system doesn't exactly facilitate. There is also no option for any other languages, such as Spanish.
This specific phone number is the company's international customer service line. Optimum has numerous customer service phone numbers, some busier than others; the international customer service line is one of the less busy ones.
When you call and enter a ten-digit Optimum phone number, the average wait time is approximately thirteen minutes. Calling around noon, my wait time was fourteen minutes. Thankfully, after waiting in the queue, a person answers the phone—a human, not an additional automated system.
The person I spoke to was cordial and professional, but not overly so; they were still friendly and personable. I called about a service outage, and my questions were answered quickly. Typically, people will call customer support for service outages, technical support, questions about or to dispute a charge, make changes to an account or delete an account.
They seemed to be a bit busier than usual around noon, the time I called, so perhaps calling earlier in the day would result in a shorter wait time.
If you're unable to reach a representative or don't have an Optimum phone number to enter, you can call a different customer service line: 833-926-3027. This number is mainly for new customers, but prospective customers or callers with general questions should be able to receive assistance as well. If you're having trouble with that number as well, you can head to the company's website where there is a wealth of information, including a "Contact Us" link and a "Help" feature.
The "Contact Us" feature leads you to send them a direct message on X (formerly Twitter). The "Help" feature, located at the bottom right of the homepage, has a chat feature! It starts out automated to siphon your concern, and then, if the automated system is unable to be of assistance, you are connected to a representative.
I wish reaching a representative was a bit easier for those without an Optimum phone number, although the website is certainly helpful, as was the representative I spoke to.
该Optimum电话号码在7中排名#7,因为185,034 Optimum个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电917-529-5500的原因是为了解决Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support之类的问题而联系Optimum International Customer Service部门。据我们所知,Optimum在Connecticut or New Jersey or New York设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Optimum有7个电话号码和10不同的获取客户帮助的方式。我们已经收集了有关917-529-5500以及在像您这样的客户的帮助下致电或联系Optimum的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Optimum应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,917-529-5500无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Optimum International Customer Service座席可以通话时给您回电。它在此处不可用,但是当Optimum以外的公司将来出现客户服务问题时,请留意此事。一旦与Optimum的International Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然917-529-5500是Optimum最受欢迎的电话号码(7),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道888-276-5255是他们总体上最好的客户电话号码,并且我们汇总了他们10的联系支持人员的总方式,供您查看。当您尝试通过致电Optimum获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为31%,而他们的总体帮助得分为82%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。