To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries. To help me best assist you, I need to know if you are calling as a home user or a business user."
Calling Microsoft Tech Support's 800-936-5700 phone number is a waste of time if you want to talk to someone. I had a terrible experience attempting to get help, and apparently, Microsoft tracks callers like a web browser tracks users. After I failed to get help the first time, I was unable to talk to anyone on this line, which was even more frustrating. What if I had a different issue (which I did), and I needed to talk to someone? I'm pretty sure for the short term at least, my number has been blacklisted. That is some really bad customer service.
I realize Microsoft has a lot of products, so the company probably gets a lot of phone calls. However, just because a company has a lot of customer service demands doesn't mean it gets to ignore them. It's pretty obvious Microsoft prefers to automate the entire process online. Not all customers are ready for that though, and there's no point in allowing people to call a business if the company doesn't intend to provide good service using that format.
The phone call started out okay. An automated assistant answered and said, "Thank you for calling Microsoft," followed by the standard Spanish option and privacy message. Then, it said, "To help me best assist you, I need to know if you are calling as a home user or a business user." I promptly answered "home user," but it didn't understand what I said and I had to answer again. Then, it asked me what it could help me with today. I said clearly, "MS Word," and once again, it said, "Sorry I didn't catch that. Are you calling for technical support or help with a product?"
I wasn't sure what to say because I needed help licensing my copy. The code was not working after I submitted payment. However, I figured that could be technical support, so I decided to say that. It told me, "Okay, to better help you, technical support is now online. Help.microsoft.com. If you like I can also send you that link in a text message." I said no, and then it rudely said, "Okay, thanks for calling Microsoft," and hung up on me. I was pretty angry at this point because I had received no help and the system just hung up on me.
Immediately, I called back and was even more stunned that the automated system didn't greet me or offer me any options. Instead, it knew I was calling back and said, "Hi, thanks for calling Microsoft. For assistance with Microsoft Word technical support, please visit us online. Thank you for calling Microsoft. Goodbye." I waited a few minutes and tried again and the same thing happened. What a horrible experience.
该Microsoft - Tech Support电话号码在2中排名#2,因为198,894 Microsoft - Tech Support个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-936-5700的原因是为了解决Recover Account, Refund or Suspicious Charges, Update Account Information, Technical Support, Account issues之类的问题而联系Microsoft - Tech Support Windows Technical Support部门。据我们所知,Microsoft - Tech Support在Phillipines or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Microsoft - Tech Support有2个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关800-936-5700以及在像您这样的客户的帮助下致电或联系Microsoft - Tech Support的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Microsoft - Tech Support应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-936-5700无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Microsoft - Tech Support Windows Technical Support座席可以通话时给您回电。它在此处不可用,但是当Microsoft - Tech Support以外的公司将来出现客户服务问题时,请留意此事。一旦与Microsoft - Tech Support的Windows Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-936-5700是Microsoft - Tech Support最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道877-696-7786是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电Microsoft - Tech Support获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为42%,而他们的总体帮助得分为44%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。