Mercari Phone Number

Calling Mercari customer service faster by GetHuman

888-325-2168
Customer service
Current Wait: 24分钟 (12m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 10:45am
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Reasons customers like you called recently

Hello, I recently sold an item on Mercari and was confused to see UPS was the carrier w...
All I want done is I want my guitar that I ordered and my plasma TV that I ordered that...
I keep getting "unregistered user" when I try to use my biometric and when I try to res...
I can't log in to my account. Changed password because it said wrong password. Tried to...
Hi, I am currently using Buyee application to buy Mercari product . I would like to con...
Want to verify my acct
My buyer says they have a different address. How do I update this? Or is this the buy...
I have a Meraki Z*C and work from home that is connected to my work with a phone and th...
I have a meraki Z*C with my at home work station with a phone system and the red light...
I would like to order a blouse: Turq blouse with white pokadots and a bow: do I have t...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

拨打电话888-325-2168
可以回叫没有
真人接听的电话
您呼叫的部门客户服务
呼叫中心时间太平洋标准时间周一至周五上午9点至下午5点
最佳拨号时间上午10:45
将迷宫导航到人类直接面向人类
平均等待
当前等待24
排名(电话号码中)1
排名(总体)1
替代方法电话,网络,电子邮件,Twitter,Facebook
沟通质量59%
帮助质量64%
客户票7,120
信息最后更新Fri Jun 11 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

这是Mercari的最佳电话号码,实时当前等待中的等待时间,以及用于跳过这些电话线直接转到Mercari座席的工具。该电话号码是Mercari的最佳电话号码,因为像您这样的51,558客户在过去18个月中使用了此联系信息,并向我们提供了反馈。回答888-325-2168的呼叫的客户服务部门解决的常见问题包括Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item和其他客户服务问题。您要呼叫的Mercari呼叫中心有Tampa, FL / Dominican Republic名员工,并且根据客户而开放Mon-Fri 9am-5pm PST。 Mercari总共有1个电话号码。与Mercari代表交谈的最佳方法并不总是很清楚,因此我们开始根据客户社区的建议来编译此信息。请继续分享您的经验,以便我们继续改进这一免费资源。

Contacting Mercari - by phone or otherwise

尽管888-325-2168是Mercari最好的免费电话号码,但是共有5种方法可以与他们联系。与他们的客户支持团队联系的下一个最佳方法就是告诉GetHuman您的问题,让我们尝试找到与他们联系或针对特定问题寻求帮助的最佳方法。除了打电话外,寻求帮助的客户的下一个最喜欢的选择是通过Online Help来使用Customer Service。如果您认为此信息不正确或知道与Mercari联系的其他方式,请告知我们,以便我们与其他客户共享。 And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Medicare Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Microsoft - Tech Support Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Medicare or Microsoft - Tech Support. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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