Calling this number seems to be ineffective outside of certain hours, and it might be entirely useless. It's meant to be used by small- and medium-sized businesses, but it's unclear what HP classifies as each one. It appears that if your business is deemed to be too small, HP transfers you over to a different phone number that uses alternative business hours.
When I dialed this number, I was asked for the purpose of my call by the automated system, which told me I could choose from a few different options in question format. I asked for information about buying a laptop, and the system asked me how many employees my business had. I said zero, as I'm the only employee working for my business.
The system then began transferring me over to HP Home and Business, which it said operated on different hours and would require me to call back at a different time. I tried calling back again, but had the same unsuccessful result, as the system wouldn't allow me to remain with the number I had originally called.
Based on my experience, it's unclear how effective this number really is. On one hand, if this number is meant solely for larger small businesses, this would seem to be an effective strategy. The phone system doesn't allow for any wasted time with customers who aren't in charge of larger small businesses, and it makes sure that small business owners who manage several employees can quickly get the assistance they need.
On the other hand, there's no way to tell what HP considers a small business, and when it would move people over to the other number. If they're only doing it for very small businesses that aren't likely to operate outside of standard business hours, that would likely be an effective decision. However, if they're doing it for business owners in charge of larger groups of employees, that seems like an ineffective model.
The interactive system is also hard to gauge in terms of effective service. It seems fairly easy to navigate, as you can ask it anything, but it doesn't seem to provide an answer as to whether or not it will give you the help you need. It seems like it's just there to provide a starting point for potential service without really offering much in the way of real assistance.
Based on this experience, I'd approach using this number with caution. It might be effective for your growing business, but if you're not large enough for HP's standards, you'd be better off calling a different number and avoiding the middle man.
该HP电话号码在5中排名#4,因为75,792 HP个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电866-625-0242的原因是为了解决Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support之类的问题而联系HP Small and Medium Business Customer Service部门。据我们所知,HP在India or Philippines设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-6:30pm EST打电话。 HP有5个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关866-625-0242以及在像您这样的客户的帮助下致电或联系HP的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用HP应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,866-625-0242无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在HP Small and Medium Business Customer Service座席可以通话时给您回电。它在此处不可用,但是当HP以外的公司将来出现客户服务问题时,请留意此事。一旦与HP的Small and Medium Business Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然866-625-0242是HP最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-752-0900是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电HP获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为57%,而他们的总体帮助得分为86%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。