I'm thinking about buying a new laptop from HP, and have some questions that I would like to get answered before making the purchase. While I'm technically buying the laptop for personal use, I also freelance from time to time and there are certain specs it needs to meet to be up to my standards. With that in mind, I called HP hoping that I would be able to talk to someone who could answer my questions definitively.
HP is a large laptop manufacturer, but they aren't one of the leading manufacturers anymore so I was hoping to get ahold of someone without too much of a wait. The company's price range as a mid-range laptop producer fits my budget and may allow me to buy slightly more RAM than I could afford otherwise. I waited about 4.5 minutes to talk to someone, so it worked out well. However, they need to update their hold messages as I will touch on in a second.
When I first called, I was greeted by an automated assistant who said, "Thanks for calling the HP Store. Your call may be monitored or recorded for quality services. Hello, I’m Holly an automated system you can speak to in short sentences. You can say things like, I want to buy a laptop, or I need tech support." I replied that I would like to buy a laptop, and then waited for a minute for her to respond. There was a delay in the response, but then the virtual assistant said, "To get you to the correct team, I need to gather a few details. Are you calling for business or personal use today?"
I had to think for a second on this one because really I plan to use it for a mixture of things, but ultimately I chose personal. Then the assistant said, "Okay, I can help you get your order placed. Let me transfer you to an agent for further assistance." I was only on hold for 4 minutes, which was nice, but they needed to update their hold messages for sure.
A recorded message told me that their items would make good holiday stuffings and that the delay in talking to a representative was due to the busy holiday season. Besides that, the poppy elevator music wasn't bad. The representative who picked up had a slight accent and almost sounded robotic, but was able to answer my questions so I got what I needed out of the call.
该HP电话号码在5中排名#3,因为75,792 HP个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电888-999-4747的原因是为了解决Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support之类的问题而联系HP Purchasing部门。据我们所知,HP在India or Philippines设有呼叫中心位置,您可以在开放时间Mon-Sun 9am-12am EST打电话。 HP有5个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关888-999-4747以及在像您这样的客户的帮助下致电或联系HP的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用HP应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,888-999-4747无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在HP Purchasing座席可以通话时给您回电。它在此处不可用,但是当HP以外的公司将来出现客户服务问题时,请留意此事。一旦与HP的Purchasing部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然888-999-4747是HP最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-752-0900是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电HP获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为50%,而他们的总体帮助得分为71%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。