Calling this number really didn't work out, as I wasn't able to get anyone on the phone from HP, nor was I able to get an automated system. I checked to see if I had mistakenly gotten my hours wrong, but when I called, I was within the hours posted on the site. However, the number told me I needed to call back within normal business hours, which were unavailable on the weekend.
That left me stuck, as there isn't any kind of automated system available to provide help in an after-hours situation. If you can't get the actual HP people on the phone with this number, there's no recourse with an automated system or any other form of assistance through this phone number.
The system does push the HP website as an option for getting assistance when you call outside of its posted hours of Monday through Friday, 8 a.m. to 8 p.m. Eastern, but that's really not effective if a person is having issues with connecting their HP computer to the internet. I get the idea for HP to push its website whenever possible as a computer and technology-based company, but given that the average person would call tech support because they can't actually get connected to the internet, having a backup plan for these people would seem like a must.
Instead, the average person is simply out of luck if they happen to call outside of these hours. It also isn't really helpful to have this phone setup for people based in other time zones. HP is a company that operates throughout the United States, and someone based in California or Hawaii would either need to call during their work hours or wake up early just to get technical support.
For these customers, some kind of automated system would make a big difference. It doesn't have to be a deep, expansive menu, but anything would be better than the current setup. As it is, you get connected and told to call back again another time, with the system hanging up on you. If you're calling because you need assistance with a printer, you might still be able to get help from the web, but if the problem is with your computer, you're in real trouble.
Overall, I wasn't impressed with this phone number. The customer service from HP might be strong, but the lack of an automated system and the hours not working the way they should meant I wasn't able to find out for sure. If I could guarantee this number would work, I'd consider using it, but I'd also look for an alternate solution.
该HP电话号码在5中排名#2,因为75,792 HP个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-474-6836的原因是为了解决Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support之类的问题而联系HP Technical Support部门。据我们所知,HP在India or Philippines设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 HP有5个电话号码和11不同的获取客户帮助的方式。我们已经收集了有关800-474-6836以及在像您这样的客户的帮助下致电或联系HP的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用HP应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-474-6836无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在HP Technical Support座席可以通话时给您回电。它在此处不可用,但是当HP以外的公司将来出现客户服务问题时,请留意此事。一旦与HP的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-474-6836是HP最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-752-0900是他们总体上最好的客户电话号码,并且我们汇总了他们11的联系支持人员的总方式,供您查看。当您尝试通过致电HP获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为87%,而他们的总体帮助得分为66%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。