The best thing I have found that you can do with the H&R Block customer service line is give up. No, I don't mean to hang up the phone, but you do have to stop trying to listen to the customer assistant. I have had to call H&R Block a few times over the last few years, and while the virtual assistant may work for some people, I have a unique situation that mainly annoys me.
I am sure that H&R Block gets a high number of phone calls from people daily who need help with their log-ins, filing taxes, dealing with audits, etc. However, during the off-season, I think it's safe to assume anyone calling has a special situation. The virtual assistant simply can't help with those and offers unneeded advice.
While I attempted to work with her for a while, I quickly realized that it was in my best interests to just demand customer service. While it will take a few attempts, doing so can get you straight to a customer service representative, which was the best bet this time through.
I initially called because my mother needed help accessing tax records from two years ago. The problem is that my dad filed them with H&R Block software, and we can no longer get into the account now that he is deceased. My mother never handled anything like this and is basically stranded, which is why I called the company.
When I first called, I was greeted by the virtual assistant agent who told me, "I can help you with things like log-in issues and getting a copy of an e-file return. Please tell me what I can help you with." At first, I tried to listen, and I told her, "Help with accessing old taxes." She then told me, "In order to help get you to the right representative, do you prepare your taxes on your own or through the online product?"
I said on my own, and then it told me that I could just go online to access the returns and that if I didn't know my past log-in, then she could help with that. I said no, but then it asked me if I was able to get online for help logging in. This time, I said "Customer service" loudly, hoping to cut her off. This wasn't going to help me since I didn't file the taxes in the first place and would not even know where to start.
This time, it took me to the hold line, where I waited about five minutes before I got to someone. There should be an option to opt for a real customer representative from the start because the virtual assistant thing is not for everyone. This is my only complaint because the representative I did get was excellent.
该H&R Block电话号码在3中排名#2,因为188,124 H&R Block个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电888-482-9288的原因是为了解决Can't Login, Track a Tax Return, File a Return, Refund a Charge, Ask For Tax Help之类的问题而联系H&R Block Technical Support部门。据我们所知,H&R Block在Alabama or Indiana or California or Florida设有呼叫中心位置,您可以在开放时间Mon-Fri 7am-7pm CST打电话。 H&R Block有3个电话号码和7不同的获取客户帮助的方式。我们已经收集了有关888-482-9288以及在像您这样的客户的帮助下致电或联系H&R Block的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用H&R Block应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,888-482-9288无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在H&R Block Technical Support座席可以通话时给您回电。它在此处不可用,但是当H&R Block以外的公司将来出现客户服务问题时,请留意此事。一旦与H&R Block的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然888-482-9288是H&R Block最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-472-5625是他们总体上最好的客户电话号码,并且我们汇总了他们7的联系支持人员的总方式,供您查看。当您尝试通过致电H&R Block获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为45%,而他们的总体帮助得分为69%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。