Frontier Communications does have live agents, but first, you have to work your way through an intricate directory. Interestingly enough, some of the directory has a responsive AI messaging system and other parts don't. I'm not sure why they wouldn't use the same technology for the entire directory, or if they're in the process of updating or something. It's odd, but either way, it's possible to talk to a live agent via this number if you're willing to hang in there and wait. Once you get through the directory there's a callback service, so that's also nice if you aren't the type of person who likes to hang around waiting on hold.
When you first call Frontier Communications a friendly automated voice thanks you for calling and reminds you that your call could be recorded. Then, the messaging agent asks, "Do you need to pay your bill or need help getting a service fixed? Download the app and manage our account, and make payments." It also suggests that people can go to their website.
Next, the automated AI system asks, "How Can I Help You?" This part mildly confused me because right after asking that question, a Spanish message played and I wasn't sure if I was supposed to respond. So I spoke into the silence and said, "I have a question." It then asked me specifically, "What is your question?"
This time I told it, "I want to inquire about a new service." It responded that it could get me to a customer consultant who could help me with my request. However, it didn't directly send me to a representative. Instead, it asked if I'd already had service with Frontier or not. I answered no, and it queried whether I was calling about a home or business.
I answered that it was for my home, and it asked me for a five-digit zip code. Once it got my zipcode, the system told me to wait a minute while it connected me, but I still didn't get directly to a customer agent at that stage.
Instead, there was a warning message that informed this part of the phone call couldn't accept voice-enabled commands and I should use my keypad. Then, I was told another time to wait while the call was connected. Once again though, I was led to more prompts and not an agent. It explained, if I was a current customer or had a pending order, press 1. If I am purchasing a new service for home use, press 2. For business users, press 3. For all other questions press 4.
I pressed 2 since I wanted to talk to someone about home service, and then had to enter my five-digit zip code again. Finally, it said I'm transferring your call and gave me an estimated wait time of an hour. The good thing is that it offered a callback service, which I used. About ten minutes later, I got a call back.
该Frontier Communications电话号码在4中排名#2,因为48,300 Frontier Communications个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-921-8102的原因是为了解决Technical Support, Lower my bill, Change Plan, Cancel Plan, Make a Payment之类的问题而联系Frontier Communications Business Accounts部门。据我们所知,Frontier Communications在Texas设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Frontier Communications有4个电话号码和6不同的获取客户帮助的方式。我们已经收集了有关800-921-8102以及在像您这样的客户的帮助下致电或联系Frontier Communications的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Frontier Communications应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-921-8102无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Frontier Communications Business Accounts座席可以通话时给您回电。它在此处不可用,但是当Frontier Communications以外的公司将来出现客户服务问题时,请留意此事。一旦与Frontier Communications的Business Accounts部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-921-8102是Frontier Communications最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-921-8101是他们总体上最好的客户电话号码,并且我们汇总了他们6的联系支持人员的总方式,供您查看。当您尝试通过致电Frontier Communications获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为77%,而他们的总体帮助得分为74%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。