Since many people shop online, they may contact delivery services to track shipments, report problems or find out where they can ship items. When a consumer calls 800-622-1147, the FedEx customer service number, they will find that an automated voice response system will answer their call. I called the number to find the closest drop-off location.
The system began by saying that the company may monitor or record the call. Then, it thanked me for calling FedEx Revenue Services, which was confusing. I wasn’t sure if I had reached a revenue department or a number specifically for business purposes.
The automated voice asked me what I would like to do. It included the following options: Make a payment, rebill a shipment, get invoice information, request a credit or refund, get an account balance or update credit card information. I could say “more options,” which I did. Then, the system said I could schedule a pick-up, track a package or ask it to find a location. It also said I could find the nearest location online at local.fedex.com.
The voice continued speaking and asked me if I wanted to ship a package and if I would like a location in my area. It followed that statement by asking if I wished to find the closest location or the latest package drop-off time. I selected the nearest location, which gave me two locations, one inside a business and another near a drop box near a business. It gave me the addresses for the sites and the drop-off times.
The system also told me the maximum weight and size of the packages I could drop ship from those sites. After the system gave me the information, it told me I could say, “I’m done,” if I had what I needed. It offered a few other options and said I could hang up if I had finished.
Rather than robotic prompts, the system’s voice was pleasantly helpful. It began by stating the services I could access at this number without having me work through a complex menu. I could speak my needs to the system, and it answered with recommendations that I was seeking when I called the number.
Although I did not get to speak with a human on this call, this automated customer service attendant handled this call better than many systems I’ve experienced.
It seems that whoever designed the system understood how an automated attendant should respond to customer calls, especially when there is no opportunity to talk with a customer service associate. I appreciate the efforts that went into making the interactions with this customer service number user-friendly.
该FedEx电话号码在2中排名#2,因为87,216 FedEx个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-622-1147的原因是为了解决Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge之类的问题而联系FedEx Billing部门。据我们所知,FedEx在Maryland or Spain or India or Philippines设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 FedEx有2个电话号码和6不同的获取客户帮助的方式。我们已经收集了有关800-622-1147以及在像您这样的客户的帮助下致电或联系FedEx的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用FedEx应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-622-1147无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在FedEx Billing座席可以通话时给您回电。它在此处不可用,但是当FedEx以外的公司将来出现客户服务问题时,请留意此事。一旦与FedEx的Billing部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-622-1147是FedEx最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-463-3339是他们总体上最好的客户电话号码,并且我们汇总了他们6的联系支持人员的总方式,供您查看。当您尝试通过致电FedEx获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为76%,而他们的总体帮助得分为51%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。