Calling Equifax requires some time and patience, but it is not impossible. However, I would advise you to be in a quiet and safe place when you call because the virtual assistant is very sound-sensitive and will ask you for very personal information. I'm not sure how I feel about giving out my social security number on the phone, but I didn't really have any other choice. These are just a few of the things that made me uncomfortable about the whole situation, but a little context will help make it a bit clearer.
The call took over half an hour as well because once you finally manage to wade through the directory, you must wait a long time to talk to someone. I get that there are probably a lot of people who contact them on a daily basis, from people who are calling about lost credit cards to people who have to report fraud. Others may have questions about their online security accounts, but it seems that given the sensitivity of what people are calling about, you could have better measures to take care of them.
When you first call, you are greeted by a message that says, "Welcome to Equifax consumer care," you have to listen to a series of long messages that aren't likely related to most phone calls. They weren't related to mine at all. I wanted to put a freeze on my account, but I still had to listen to all of it. One message talked about how to add a short note to your credit history if your financial situation was affected by COVID-19. Then another note instructed me to go online to find support for many popular issues. Then there was a short talk about privacy and how you could find out more about the privacy policy.
Finally, I got to a virtual assistant who asked me to tell him what I needed help with in a few sentences, and I said, "help with freezing my credit report so no one will open a card without my permission." The response was, "Okay, let me give you a few options." One of those options was about freezing my account, so I chose it, but I still didn't get to talk to someone or move forward. It then made me say my phone number, social security number, and zip code before putting me on the hold line. If anyone was near enough, they could have stolen my identity right there. Then I waited on hold for a while. In the end, it was a lot of hassle.
该Equifax电话号码在13中排名#10,因为187,800 Equifax个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电866-229-7861的原因是为了解决Unfreeze Credit, Freeze Credit, Dispute a Charge, Locked Account, Credit Score Change之类的问题而联系Equifax Equifax Online Investigation部门。据我们所知,Equifax在India or Philippines设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Equifax有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关866-229-7861以及在像您这样的客户的帮助下致电或联系Equifax的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Equifax应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,866-229-7861无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Equifax Equifax Online Investigation座席可以通话时给您回电。它在此处不可用,但是当Equifax以外的公司将来出现客户服务问题时,请留意此事。一旦与Equifax的Equifax Online Investigation部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然866-229-7861是Equifax最受欢迎的电话号码(10),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-846-5279是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电Equifax获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为42%,而他们的总体帮助得分为37%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。