Calling Equifax is very frustrating because you have to wade through directory after directory and give out a lot of very personal information before you even get to talk to someone. I'm not sure that I was comfortable with entering the information, even though in security, it should be safe. However, the reason I was calling was because of a potential data breach, so it seemed like they would be a little more careful about how they collect information. This is a phone call that you would not want to make in a public place.
I needed to talk to someone about my daughter's credit because I was just informed that her data was compromised in an alert. I don't know how you go about setting up a credit monitoring account for a child. She's only five, so that is why I wanted to talk to someone about what the right procedure would be for this.
When I first called, it said, "Thank you for calling Equifax consumer care," and then stated, "To add a short statement to your Equifax credit report noting that you have been financially impacted by the COVID-19 pandemic, remain on the line to talk to a customer representative." It then proceeded to say, "If you have a question about the 2019 data breach settlement, say settlement or press 9." Finally, after all that, it said, "Okay, let’s get started; in a few words, tell me how I can help you today." I said, "Talk to someone about a credit report issue."
It then asked me if I was calling about a dispute, and I said no. That was incorrect, and it directly launched into a set of options. I'm unsure if it even recognized what I was saying to it. Instead, it just said, "Alright, let me give you some security options. For Equifax security freeze, say freeze or press 1. For fraud alerts or active duty reports, say alerts or press 2. For your Equifax credit report or credit score, say report or press 3. To dispute an Equifax report or dispute a pending status, press 4. For anything else, say other or press 5."
I pressed 5 since my situation wasn't on the list, and then I got another set of options that included, "If you are calling for help with Equifax.com, say or press 1. For help with Equifax services, press 2. For information regarding a product feature, say monitoring or press 3. For anything else, including questions, say questions or press 4."
I pressed 4, and then it requested a lot of information that it said it needed before it would connect me to an agent, including my Social Security number, address, ZIP Code, and phone number, which I then had to verify with my mobile device. It was eight minutes before I got to a customer service agent who spoke with a thick accent and was hard to understand. I hung up and will go with a different credit monitoring system. It just didn't make me comfortable at all.
该Equifax电话号码在13中排名#8,因为187,800 Equifax个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-555-4544的原因是为了解决Unfreeze Credit, Freeze Credit, Dispute a Charge, Locked Account, Credit Score Change之类的问题而联系Equifax Equifax Online Investigation部门。据我们所知,Equifax在India or Philippines设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Equifax有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关800-555-4544以及在像您这样的客户的帮助下致电或联系Equifax的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Equifax应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-555-4544无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Equifax Equifax Online Investigation座席可以通话时给您回电。它在此处不可用,但是当Equifax以外的公司将来出现客户服务问题时,请留意此事。一旦与Equifax的Equifax Online Investigation部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-555-4544是Equifax最受欢迎的电话号码(8),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-846-5279是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电Equifax获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为46%,而他们的总体帮助得分为46%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。