Delta Airlines is a major international airline. With over 5,400 flights per day, it isn't surprising that Delta gets a lot of calls to its customer service departments.
Why Do People Call Delta Customer Support?
People call Delta customer support for a range of reasons, including:
- Booking, making changes to or canceling flight reservations
- Flight rebooking
- Website technical support
- Baggage claim issues, including lost and damaged baggage queries
- Looking for lost property
- Questions about flight policies, such as the cost of checked baggage
- Making arrangements for people with special needs, children traveling alone, or traveling with pets
- Questions about SkyMiles, Delta's frequent-flyer program
- Complaints about service from Delta employees
- Questions about flight times, schedules and delays
- Billing issues
Best Practices for Calling Delta Customer Service
Here are some tips for having a successful customer service call with Delta:
- Delta has several divisions, each with its own customer service number. Check the Delta website to ensure that you have the right number for your concern.
- Ensure that you have information relevant to your situation handy. This might include a calendar, preferred travel dates and times, your ticket confirmation number, SkyMiles number, credit card billing statements, baggage claim numbers or any correspondence between you and Delta regarding your situation.
- Keep pen and paper at the ready so that you can take notes during your call.
How do Consumers Feel About Calling Delta Customer Service?
Many customers are happy with Delta's customer service and report satisfaction with the way that its phone-based agents handle questions and concerns. Still, there are other customers who have had negative experiences with Delta customer support.
One particular concern that arises is when Delta codeshares flight's with other airlines. This means that a person books a ticket with Delta but the flight is operated by another airline. In these cases, problems and issues with the flight itself can be difficult to sort out.
Some customers also complain about a lack of follow-through on Delta's part: A gate agent or customer service representative may claim that compensation is on its way and then it never seems to arrive. Some customers have to make repeated contacts to deal with the situation, or may even have to involve third-party advocates to get a resolution.
What Kind of Issues can Delta Customer Service Representative Resolve?
A Delta telephone customer service representative can resolve many issues, including the sale of tickets, canceling and changing tickets, rebooking customers, investigating billing issues, assisting with special needs and flight requests, and escalating inquiries as appropriate.
What Can't Be Resolved With a Call to Delta Customer Service?
Delta customer service cannot address lost and found issues if your item was lost outside a plane or gate. In such cases, you would need to contact the airport or, if the item was lost in security, the TSA to file or follow-up on a claim.
Customer support also can't assist when a passenger does not have appropriate identification to fly: Issues around passports and government-issued IDs should be resolved before arriving at the airport.
What Should You Do If You Have an Unsuccessful Call with Delta?
Sometimes, customer service calls don't go the way you want them to. If you hang up the phone with Delta customer service and feel as though you didn't get anything resolved, don't fret. There are other ways to address your issue.
- The first thing that you should do is review the notes you took during your call. This information can be helpful when you get back in touch with Delta. If you don't have any notes, jot down what you remember from your encounter with a Delta customer support representative.
- Next, call Delta back. Politely explain your concern to the next representative and note what happened on your first call. The next person you speak to may have more time on the job or better training and might be able to help you.
- If contacting by Delta seems to not be working, try getting in touch some other way. Delta allows you to email customer service directly from its website. You can also send Delta a message through its Twitter account. The advantage to both these options is that you'll have a transcript of your communication, which is often useful if you have to escalate your case to management or a third party.