I'm in the process of opening a new small bakery in the Brighton area right outside of Boston, and one of the tasks I need to take care of for my business address is the internet and phone service. Anyone from the area knows that Comcast is the logical choice if you want to go with a provider that has a big reach and plenty of options. Before setting up my service, I had to talk to an agent because this was my first time buying anything as a business and I wanted to make sure my needs were met.
Given this was the Comcast business side of the company, I imagine that they get a ton of phone calls daily for customer support and troubleshooting issues. While no one likes downtime, a business can't sustain any type of downtime when it comes to internet or phone lines. Therefore, I was prepared to wait a bit, but to my surprise, it only took about 2.5 minutes to talk to someone and figure out what would work best for my business. I know people complain about Comcast, but honestly, it's hard to beat their great customer service.
When I first called, an automated voice picked up the phone and said, "Thank you for calling Comcast Business. This call may be monitored or recorded. Enter or say the zip code where you have or want service." I entered my zip code which the system said it didn't recognize, which wasn't a surprise to me since I wasn't a customer yet. It had no reason to recognize the line I was calling from or the zip code I put in because I don't live in Brighton myself. That's just where my business is.
The voice assistant told me, "Sorry, I didn’t find an account based on your zip code. I’ll need an account number or a phone number to look you up, or if you're calling for a new account, say a new customer." I repeated new customer as instructed, and it reaffirmed that the call was for setting up service for a business which I confirmed.
There was a brief pause for about 20 seconds with nothing happening, and I thought for a second that maybe I was disconnected. While I was trying to figure out what was going on, Ray picked up the phone and asked what he could help me with. He made the sign-up service easy and was polite and clear about all aspects of the contract. Plus, it only took me about 2 minutes to get to him, so it was worth my time for sure.
该Comcast电话号码在8中排名#5,因为331,158 Comcast个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-589-8809的原因是为了解决Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service之类的问题而联系Comcast Business Customer Service部门。据我们所知,Comcast在South Carolina or Pennsylvania or Colorado or New Hampshire设有呼叫中心位置,您可以在开放时间Mon-Fri 7am-8pm, Sat 8am-5pm EST打电话。 Comcast有8个电话号码和12不同的获取客户帮助的方式。我们已经收集了有关877-589-8809以及在像您这样的客户的帮助下致电或联系Comcast的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Comcast应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-589-8809无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Comcast Business Customer Service座席可以通话时给您回电。它在此处不可用,但是当Comcast以外的公司将来出现客户服务问题时,请留意此事。一旦与Comcast的Business Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-589-8809是Comcast最受欢迎的电话号码(5),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-266-2278是他们总体上最好的客户电话号码,并且我们汇总了他们12的联系支持人员的总方式,供您查看。当您尝试通过致电Comcast获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为57%,而他们的总体帮助得分为75%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。