I had an interesting situation come up, forcing me to call Chase. I am not a customer of Chase Bank, which is probably why I had more trouble than most getting through to the line. They wanted identifying information, and I didn't have any, but I think that for a normal caller, the request for identifying information probably would have streamlined their phone call.
Without a doubt, they probably would have gone straight into the queue to talk to a customer service agent, which would have made the experience much better. Of course, my situation was unique and bound to be a bit of a struggle from the start either way.
I have Lifelock services, and it alerted me that I had a new account opened at Chase, but the problem was that I don't have a Chase bank account, nor have I ever had an account. Obviously, this meant that I had to call Chase to see how this happened and report the fraudulent account, but it wasn't that easy since I didn't know the account basics outside of what Lifelock could show me.
When I called this phone number, it said, "Welcome to Chase. This call may be monitored or recorded, and your voice may be used for confirmation." It is actually a very cool idea that my voice could be used for confirmation in any other situation in which it would have been helpful.
It immediately asked me to "please enter your debit card or account number followed by the pound key." I didn't have an account number, so I didn't enter anything and waited for another instruction. Within a minute, it continued to say, "To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. Or for other options, press 2."
I chose 1 because it was a situation that involved unrecognized charges, even though it was certainly atypical. The next menu stated, "To report your debit card lost, stolen or damaged, press 1. Or to report unauthorized charges, press 2." This was pretty repetitive, but I went with it and pressed 2 again.
Then I was back to needing to provide some identifier, which, once again, I didn't have. It told me, "To get started, first, we need to know who you are. Enter your debit card, account number, or USER ID followed by the pound key." Then there was silence, so I tried pressing 0. It repeated the message, so I tried pressing 0 again. This time, it said, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so your specialist will know who you are when they answer your call." I tried pressing 0 again because I didn't know what to do, and this time it worked.
It finally took me to a hold line and offered me the option to stay on the line or to use the callback service. I opted for the callback service, which worked out quite well.
该Chase电话号码在4中排名#2,因为95,778 Chase个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-242-7372的原因是为了解决Card Issue, Dispute a Charge, Report Fraud, Account Access, Get Banking Help之类的问题而联系Chase Mobile Banking部门。据我们所知,Chase在Philippines or India设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Chase有4个电话号码和6不同的获取客户帮助的方式。我们已经收集了有关877-242-7372以及在像您这样的客户的帮助下致电或联系Chase的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Chase应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-242-7372无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Chase Mobile Banking座席可以通话时给您回电。它在此处不可用,但是当Chase以外的公司将来出现客户服务问题时,请留意此事。一旦与Chase的Mobile Banking部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-242-7372是Chase最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-935-9935是他们总体上最好的客户电话号码,并且我们汇总了他们6的联系支持人员的总方式,供您查看。当您尝试通过致电Chase获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为57%,而他们的总体帮助得分为54%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。