If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say starting with the area code, please say or enter a ten digit number associated with your account or your nine digit billing account number."

Gathering some additional information.
Please tell me what you're calling about."

Please listen carefully.
Please listen carefully. Our op starting with the in order to in order please enter the five digit ZIP code for the address you are calling about."

For new century for new CenturyLink service, say new customer or press one.
To report a dangerous condition such as a line down or damaged telephone pole, say damaged, or press two."

"Please listen carefully. Our options have re for new CenturyLink service, say new customer, or press one.
To report a dangerous condition such as a line down or damage telephone pole, say damage or press two."