Calling this number is only useful if you already have an account with Bank of America. That's because this number is meant for Bank of America's international customers and is set up to allow them to call Bank of America collect.
As such, the company doesn't want anyone who isn't actually a customer using this number. That seems to be the mentality in how they've set up their automated system, as it's a frustrating experience if you don't already have an account. When you dial, you get a message welcoming you to Bank of America and letting you know that if you meant to call Bank of America collect, they accept the charges.
That's a good thing for customers, but the problem comes when you hit the choke point at the next stage. The system asks you to provide your access code or your account number, and there's no real way to get around it by refusing. If you attempt to do so, the system tells you that to get you to the right location, it must confirm your identity.
If you refuse again, the system gives the illusion of letting you past the choke point by asking for the reason for your call. I said I was calling to open an account, and the system confirmed that I had asked to open an account. However, it then followed up by asking me to provide my account number. If the system already knows I'm trying to set up a new account, it should also know that by definition, I don't actually have an account with which to provide an account number.
It doesn't matter to the system. The system won't stop asking for your account number, even when it should know that you don't already have one. When I said "no" to the request to provide an account number, the system asked me to confirm that I had said I didn't know my account number. I told them that was wrong and I don't have one, and again found myself back in an endless loop. With no options left, I ended the call.
Overall, I think this number would be useful to people who are already international customers of Bank of America. The bank clearly takes the security of its customers seriously and makes it very difficult for anyone who's not already a customer to get through. Offering free collect calls from international destinations helps ensure that customers can always get connected with Bank of America even when traveling abroad.
I'd prefer that this number placed the choke point earlier rather than potentially wasting the time of people who aren't yet customers, but I understand that's not the purpose of this number. Based off this experience, I would use this number if I were a customer who genuinely needed it, but wouldn't otherwise.
该Bank of America电话号码在16中排名#15,因为420,030 Bank of America个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电315-724-4022的原因是为了解决Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment之类的问题而联系Bank of America International Customer Service部门。据我们所知,Bank of America在Massachusetts or Arizona or Florida设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST打电话。 Bank of America有16个电话号码和21不同的获取客户帮助的方式。我们已经收集了有关315-724-4022以及在像您这样的客户的帮助下致电或联系Bank of America的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Bank of America应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,315-724-4022无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Bank of America International Customer Service座席可以通话时给您回电。它在此处不可用,但是当Bank of America以外的公司将来出现客户服务问题时,请留意此事。一旦与Bank of America的International Customer Service部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然315-724-4022是Bank of America最受欢迎的电话号码(15),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-432-1000是他们总体上最好的客户电话号码,并且我们汇总了他们21的联系支持人员的总方式,供您查看。当您尝试通过致电Bank of America获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为69%,而他们的总体帮助得分为83%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。