To assist with the disputes I understand you would like to speak with someone. I didn't understand. Please say or enter your telephone access ID."
As a general habit, every couple of days I check my debit card statement to make sure all the charges are valid. I've heard of micro-scammers who take a little bit at a time before going in for the big haul. My sister was once the victim of identity fraud, so now I pay extra close attention to things. This morning, while running through my charges while I was waiting for my coffee, I noticed two charges that didn't look right. I don't remember making them and I don't recognize the merchant, so I immediately looked up the number for Bank of America and made the call.
There are a lot of reasons why people might end up calling Bank of America. They may want to talk about their checking account or they may want to talk about loans. Other people like me, might be concerned with fraud, so I would understand if I had a long wait in front of me. The wait wasn't too bad, but the automated system made it hard to get anywhere. Once I got out of that system the phone call wasn't so bad.
I knew it would take a bit, so I waited until I was driving on my morning commute to call, and was greeted by an automated voice assistant, who said, "This call may be recorded. Welcome to Bank of America claim services. To assist with the dispute office, please say or enter your telephone number, account number or access ID?" I was driving, so I said, file a claim. My number wasn't that accessible at the time. It then said, "If you need more time, say wait a moment, or press 1. Otherwise please say or enter your telephone access ID, card or account number."
Once again, I repeated back, "file a claim" but this time that was enough and it said, "Okay, are you calling about a new claim? For the status of an existing claim, or something else?" I said, new claim, and then it said, "Please tell me the type of transaction, You can say ATM or press 1, Debit card or press 2, check or press 3, fees or press 4, Zelle transaction or press 5, electronic funds transfer or press 6."
I chose 2 for debit cards, and it said, "Please make sure that you contact the merchant first as we'll need this information to dispute the claim. If you've already contacted the merchant, then say yes." I hadn't contacted the merchant yet, but I also didn't know who the merchant was so I pressed yes so that it would get me to a person. This worked and it said, "Please hold while I connect you, your call may be recorded for quality purposes. We are experiencing higher-than-normal call volume. Your weight time is 4 to 6 minutes." The wait time was accurate, and in about 5 minutes I was connected to a representative who was helpful and helped me file the claim.
该Bank of America电话号码在16中排名#8,因为420,030 Bank of America个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电877-366-1121的原因是为了解决Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment之类的问题而联系Bank of America Fraud Reporting部门。据我们所知,Bank of America在Massachusetts or Arizona or Florida设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-9pm EST打电话。 Bank of America有16个电话号码和21不同的获取客户帮助的方式。我们已经收集了有关877-366-1121以及在像您这样的客户的帮助下致电或联系Bank of America的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Bank of America应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,877-366-1121无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Bank of America Fraud Reporting座席可以通话时给您回电。它在此处不可用,但是当Bank of America以外的公司将来出现客户服务问题时,请留意此事。一旦与Bank of America的Fraud Reporting部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然877-366-1121是Bank of America最受欢迎的电话号码(8),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-432-1000是他们总体上最好的客户电话号码,并且我们汇总了他们21的联系支持人员的总方式,供您查看。当您尝试通过致电Bank of America获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为48%,而他们的总体帮助得分为73%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。