Calling AppleCare was a pretty streamless process. I had to wait almost ten minutes on the hold line, but I had no issues with the directory system or with the customer service agent once I got there. One thing I appreciated is that the automated part of the phone call is incredibly streamlined. I didn't have to listen through endless options and menus. Apple has a lot of products, so I could easily envision a lot of long lists telling me to press 1 for this and press 2 for this, but that proved not to be necessary.
This is because Apple has automated its intake process with an AI voice assistant. It asks you a few questions to get you to the right department and then once you get over there quickly narrows down your problem. Then you end up in line to speak to the applicable care lesson. It only took me a little over two minutes to get to the queue line which also was impressive given how many different reasons people could have for calling Apple.
In fact, a lot of people likely call Apple, which makes their customer service even better. I could easily spend half an hour on the line with Apple and wouldn't be surprised. People could call about their iPhones, watches, tablets, mp3 players and other products. They could also call about synching and billing issues, not to mention the app store, ebooks and media files. Despite this, they offer pretty decent customer service.
When I first called, the voice agent said, "I’m an automated system that can help you. In a few sentences, tell me what I can do for you today." I responded, “Help synching my Apple watch.” It then told me, "Okay, I will get you right over to our technology and support department." Then it asked me to confirm my identity by sending a message to my devices, which I did.
It then asked me, "If you are calling about an Apple order, say yes. Otherwise, tell me what you are calling about." I answered "Apple Watch" and it asked if I was calling about my gold watch, which I responded I was. It then told me to wait for an Apple support advisor and let me choose the type of music that I wanted to listen to. I was on hold for about six minutes, but did get to an agent who was able to help me troubleshoot my synching problem.
Based on this call, I'm comfortable recommending AppleCare's customer service line. The efficiency of its intake system and competency of its agency made for a positive overall experience.
该AppleCare电话号码在4中排名#2,因为43,224 AppleCare个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-780-5009的原因是为了解决Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package之类的问题而联系AppleCare Deals & Packages部门。据我们所知,AppleCare在Spain or California or Massachusetts设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 AppleCare有4个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关800-780-5009以及在像您这样的客户的帮助下致电或联系AppleCare的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AppleCare应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-780-5009无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AppleCare Deals & Packages座席可以通话时给您回电。它在此处不可用,但是当AppleCare以外的公司将来出现客户服务问题时,请留意此事。一旦与AppleCare的Deals & Packages部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-780-5009是AppleCare最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-275-2273是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电AppleCare获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为50%,而他们的总体帮助得分为69%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。