I never have to think twice about calling Apple because they generally provide pretty streamlined customer service. I did have a little road bump today because it advised me to go online for support, which Apple usually doesn't do, so I am not sure if it's because this is not normally the phone number I called. However, I was able to request further support and then easily got to someone to talk about my issue. With that in mind, I would call Apple again because, overall, my issue was resolved, and it didn't take too much time out of my day.
I needed help with an in-app purchase that my daughter made while using my phone. Granted, I should have my phone purchases password-protected, but my children aren't generally on my phone, and I didn't really think about it. I wanted to see if I could get a refund, so I called Apple support to figure out how to do it. When I called, I was greeted with a standard message about privacy and was told that the voice assistant is an automated system that can handle complete sentences. It then asked me, "How can I help?" and I responded by saying, "Help with an App."
That was not the right thing to say if you want to talk to a customer representative apparently because it told me that "Support for iTunes and the app store is available online, please visit getsupport.apple.com for help" and then offered to send me a link to my phone via SMS text. I declined the offer to send me the link, and it asked, "How else can I help?" This time, I kept it simple and stated, "Talk to a customer representative." That seemed to work because it said, "I will get you right over to a customer representative," and then it asked me for a consent notification on my devices to verify my identity.
As always, that was fast and easy as a notice popped up on my phone and watch, and I simply pressed confirmed. It was interesting that it remembered the last time I called was about my Apple Watch and asked if that was the reason for my call. I told the voice assistant no, and it said, "Okay, I'll get an advisor for help." Then I had to listen to the privacy rights speech, and it told me to hold to talk to an Apple Care advisor. It also gave me the option of listening to modern, classic, jazz or silence while I waited, which is always a treat. It took about two minutes, and a customer service rep named Aria picked up. She sounded a bit bored but answered my questions and guided me in the right direction, so I can't complain.
该AppleCare电话号码在4中排名#3,因为43,224 AppleCare个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-692-7753的原因是为了解决Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package之类的问题而联系AppleCare Technical Support部门。据我们所知,AppleCare在Spain or California or Massachusetts设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 AppleCare有4个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关800-692-7753以及在像您这样的客户的帮助下致电或联系AppleCare的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AppleCare应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-692-7753无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AppleCare Technical Support座席可以通话时给您回电。它在此处不可用,但是当AppleCare以外的公司将来出现客户服务问题时,请留意此事。一旦与AppleCare的Technical Support部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-692-7753是AppleCare最受欢迎的电话号码(3),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-275-2273是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电AppleCare获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为56%,而他们的总体帮助得分为59%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。