When you call Amtrak Guest Rewards, you're prompted to enter your 10-digit Amtrak rewards number for efficient access to your account. The program tracks reward points for every ride upon any Amtrak rail line, and those points can be used toward additional travel, rental cars, hotel stays and other amenities. Customers most often call to redeem points, check their point balance or dispute point discrepancies. The automated menu was fairly simple and helpful, especially the option to directly ask for a representative for needs not listed.
If you don't have a membership account, you can enroll in the guest rewards program by choosing that option from the list and speaking immediately with a customer representative. In addition, you can set up an account prior to calling by accessing the enrollment page online. Enrollment is free; you only need to sign up using your name, email address and a new password.
There is a high call volume at certain times of the day, including in the evening hours. I spent about 10 minutes waiting on hold to speak with a guest representative. While waiting, the automated system directed me to the website for access to a variety of topics as well as an online option for conversing with a virtual assistant. I found this a good resource when in a time crunch and cannot stay on the phone any longer.
Since I had recently enrolled in the program, I had no points to redeem or verify. However, the customer service representative was very helpful in explaining how I could begin to earn points. For every dollar spent on Amtrak travel, members earn 2 points and can receive additional bonuses based upon booking in business or first class. Amtrak also offers a Guest Rewards credit card that earns points toward travel, dining and retail.
The representative also explained to me that Amtrak guest rewards members can share their points with family and friends in increments of 1,000 points up to 100,000 points per account during one calendar year. This information was helpful to know if a relative or close friend could benefit from the points in a time of need. I was glad to discover I can also purchase points to gift to others or just for myself.
Overall, the call was successful, and the agent was helpful. However, the wait time was extensive for the information gathered. I found that these simple tasks could be handled more efficiently on Amtrak's website, where personal account details are updated frequently. What I also prefer about accessing the online account is the ability to book trips, check train schedules and keep an eye out for deals. Those tasks are not difficult to do over the phone but take up much more time.
该Amtrak电话号码在2中排名#2,因为137,892 Amtrak个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-307-5000的原因是为了解决Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip之类的问题而联系Amtrak Membership Rewards部门。据我们所知,Amtrak在Pennsylvania设有呼叫中心位置,您可以在开放时间24 hours, 7 days打电话。 Amtrak有2个电话号码和5不同的获取客户帮助的方式。我们已经收集了有关800-307-5000以及在像您这样的客户的帮助下致电或联系Amtrak的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用Amtrak应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-307-5000无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在Amtrak Membership Rewards座席可以通话时给您回电。它在此处不可用,但是当Amtrak以外的公司将来出现客户服务问题时,请留意此事。一旦与Amtrak的Membership Rewards部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-307-5000是Amtrak最受欢迎的电话号码(2),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-872-7245是他们总体上最好的客户电话号码,并且我们汇总了他们5的联系支持人员的总方式,供您查看。当您尝试通过致电Amtrak获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为83%,而他们的总体帮助得分为88%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。