Amtrak客户服务

"Hi. I'm Julie. Amtrak's automated agent, to check if a particular train is running on time. Say train status, or to get schedule and price information, say schedules. For new or existing reservation, great. Let's look up schedules and fares. And if you find something you like, we can make a reservation too. Let's get started. What city are you departing from? I think you said Pittsburgh, Pennsylvania. Is that correct? There two stations in Pittsburgh, Pennsylvania. Which one is it? You can choose from Pittsburgh Green Station, Pennsylvania. Or Pittsburgh Bus Stop, Pennsylvania. And what's the arrival city? I think you said Cincinnati, Ohio. Is that correct? Got it. There are two stations in Cincinnati, Ohio. Which one is it? You can choose from Cincinnati, Ohio Greyhound bus station. Or Cincinnati, Ohio train station."

"Do you know your reservation number? Hold on while I transfer you to an Amtrak agent. We are currently experiencing delay times of approximately ten minutes. If you would like to receive a callback when an agent will be available, please press one.

Please be aware that callbacks will occur Welcome to Callback Assist.
I have looked up your time based on the phone number you are calling from."

"Hi. I'm Julie, Amtrak's automated agent to check if a particular train is running on time. Say train status, Or to get schedule and price information, say schedule. I think you said you want to talk to an agent. Is that correct? Our agents are specialized. So tell me what you need help with. You want to hear our refund policy.

Correct?
My mistake one more time. Please tell me what you're calling about."

"Based on that information, it appears it is February eighteenth eight forty seven PM where you are.

If this is correct, press one. Otherwise, press two.
Just to make sure we're scheduling your return call in the correct time zone, please enter the time of day where you're calling from."

"Hi. I'm Julie, Amtrak's automated agent, to check if a particular train is running on time. Say train status, Or to get schedule and price information, say schedules. For new or existing reservations, say reservations. You can also say it's something else. Great. If you're calling about a reservation you've already made, say I already have a reservation. Otherwise, I'll be able to help you book seats on any Amtrak train. Let's get started. Are you looking for one way or round trip?

Or if you already have a reservation, say, I have a reservation.
Tell me what you'd like to do. You can say pay for my reservation review my reservation, change my reservation, cancel my reservation, or it's something else."

"Hi. I'm Julie, Amtrak automated agent, to check if a particular train is running on time. Say train status. Or to get schedule and price information, say schedules. For new or existing reservations, say reservations. You can also say it's something else. Great. Sorry. I didn't understand. Please say one way or round trip. Which type of trip are you interested in? Let's Sorry. Sorry. I still didn't understand.

If you're unsure of what to do, say help or press star.
If you already know the train number you'd like, say yes or press one."