I have just moved into a new house in a suburb of Cleveland and wanted to look into an internet and cable provider. The options are different in the Midwest than they are up North, but I recognize AT&T even though I haven't been their customer before. Therefore, after browsing what they offer online, I thought I would call to learn more about their U-verse program. They seemed to have some great packages, but I wanted to see what they would offer me on the phone because I know sometimes new customers get better offers.
In my experience, cable companies do not have great customer service, but I was able to speak with someone in under five minutes, which was amazing. In fact, I think I was off the phone call in under ten minutes, which was even more impressive. When you consider how many different things people could be calling about, from technical support to phone support to new cellular service or tablet TV, they must have a pretty efficient customer service system.
When I called, it immediately said, "Welcome to AT&T. If you are calling regarding your AT&T Wireless and cellular service, press 1. If you are calling about (my number) press 1. If not press 2." I wasn't calling about their phone service, so I skipped that, and then I wasn't calling about my number because I don't have a number registered with them, so I pressed 2. However, it asked me to verify the number again, and I kept pressing 2. Finally, it seemed to sense this wasn't working, and asked, "What's the issue you are calling about?" This was frustrating because the questions weren't tailored to someone who wasn't a customer already.
However, once I responded, "Learn about U-verse," things seemed to get better. It then asked me, "What help do you need with your U-verse?" I replied that I was a new customer, which seemed to finally get the system in the right direction. It then asked if I was calling to add service to an existing account, to which I said no. After asking for my ZIP Code and whether it was a business or personal account, I finally got transferred to Julie. While dealing with the system was a little annoying, Julie was very pleasant and ran me through a list of some great deals, so the phone call was still worth my time.
该AT&T电话号码在13中排名#4,因为220,254 AT&T个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电800-288-2747的原因是为了解决Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service之类的问题而联系AT&T Government Solutions部门。据我们所知,AT&T在California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-6pm EST打电话。 AT&T有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关800-288-2747以及在像您这样的客户的帮助下致电或联系AT&T的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AT&T应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,800-288-2747无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AT&T Government Solutions座席可以通话时给您回电。它在此处不可用,但是当AT&T以外的公司将来出现客户服务问题时,请留意此事。一旦与AT&T的Government Solutions部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然800-288-2747是AT&T最受欢迎的电话号码(4),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-288-2020是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电AT&T获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为48%,而他们的总体帮助得分为40%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。