Some of my U-verse channels aren't coming in clear. They seem to have a lot of static and other times they have lines moving through them like television back in the old days. Neither of these things make sense because U-verse is fiber optic and I shouldn't be having issues like these. Sometimes they also blink in and out or lack audio, which is equally annoying. It's the same two channels, so I'm not sure if U-verse is experiencing an issue with these channels or if it's a problem with my connection.
I figured the best way to get to the bottom of the issue was by calling AT&T to talk to someone at customer support. I know that AT&T has a lot of different departments since they offer television, landlines, Internet, and cellular service. But, if it fixed my TV then I figured it was worth the wait. After all, with the amount I pay for my bundle, I should be able to watch my TV without problems. The process actually didn't take too long, but I did have to deal with a few issues along the way.
To start, this number doesn't work. I attempted to call twice, and both times a recorded message told me to check the number and try my call again. I went online and searched, "Technical support for AT&T U-verse," and found this number, 1-800-288-2020, which worked on the first try.
When I called, an automated voice asked me to, "Please say what you are calling about." I responded that I needed, "Help with U-verse technical support," and it asked me to, "Please tell me more about what type of problem you are having." It took a second to think of what to say, but I ended up just going with, "Some of my channels are fuzzy."
It then asked me what type of TV product I was calling about, U-verse, Direct-TV, or Satellite. This seemed a bit unnecessary since I had already said I needed U-verse support, but I said it to get past the step and then answered that I was calling about a personal account and not a business account.
Then it told me, "Hold on a minute while I handle your request." I had to listen to AT&T tones for about 30 seconds, and it said, "One moment while I get an agent to help you." The phone rang a couple of times before Sarah picked up the phone. She was very chatty and friendly and gave me some troubleshooting suggestions that seemed to help the issue for now. We will see how long it fixes the issue!
该AT&T电话号码在13中排名#6,因为220,254 AT&T个客户在致电后尝试了我们的工具和信息并给予了反馈。客户致电210-821-4105的原因是为了解决Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support之类的问题而联系AT&T Corporate Offices部门。据我们所知,AT&T在California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas设有呼叫中心位置,您可以在开放时间Mon-Fri 8am-6pm EST打电话。 AT&T有13个电话号码和17不同的获取客户帮助的方式。我们已经收集了有关210-821-4105以及在像您这样的客户的帮助下致电或联系AT&T的方式的信息。请与您认识的人分享有用的信息,以帮助我们继续发展和改进此信息以及这些工具。
以这个数字调用AT&T应该非常简单。同样重要的是您打电话后要做什么,或者其他电话号码选项是什么。遗憾的是,210-821-4105无法使用我们的回电工具。对于我们支持的公司,我们会致电给您,按右按钮以进入电话菜单,等待中,然后在AT&T Corporate Offices座席可以通话时给您回电。它在此处不可用,但是当AT&T以外的公司将来出现客户服务问题时,请留意此事。一旦与AT&T的Corporate Offices部门通电话,您可能需要向他们提供识别信息您是客户,例如您的全名(或帐户名称),电子邮件地址,电话号码或帐号。通常值得在致电之前收集此信息。
虽然210-821-4105是AT&T最受欢迎的电话号码(6),但这并不是保持他们的客户服务团队的唯一途径。通过阅读上面的内容,您已经知道800-288-2020是他们总体上最好的客户电话号码,并且我们汇总了他们17的联系支持人员的总方式,供您查看。当您尝试通过致电AT&T获得帮助时,要记住的一件事是,其他客户在此号码上给他们的客户支持他们的沟通技巧得分为45%,而他们的总体帮助得分为83%。收到。这可能表明他们有能力帮助您整体解决问题,无论您是否拨打此电话。