How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Zipcar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2, then you must choose option 1-3.
Here is how our research team describes the way the Zipcar phone system greets you: Members, press 1. If you are not a member, press 2.
Below are some clips we've found from Zipcar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello. Thanks for calling Zipcar. We're experiencing some technical issues.
Hold times are a bit long.
Thanks for your patience.
If you're already a member, press one.
If you're not a member, press two.
Enter your phone number as noted on your account."
Excerpt from a call with Zipcar
Saturday, March 9, 2024 10:43 PM
The first phone menu
"Hello. Thanks for calling Zipcar.
If you're already a member, press one.
If you're not a member, press two."
Excerpt from a call with Zipcar
Tuesday, April 2, 2024 3:35 PM
After you press 2
"For questions about joining Zipcar, or to check on the status of your Zipcar application, press one.
If you are calling from a law enforcement agency, or to report an accident involving a ZIP card, press two."
Excerpt from a call with Zipcar
Saturday, February 3, 2024 2:29 PM
What are the hours and when should I call?
Zipcar operates the call center for this 866-494-7227 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zipcar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zipcar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zipcar is Wednesday.The most busy day to call is Thursday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Zipcar is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Zipcar number, but it is also the day with the shortest hold times.
Why call this Zipcar number?
Below is a sample of recent calls to Zipcar, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with application processing: "I keep getting denied on my application because it says I'm a junior operator on my license, but I'm over eighteen."
- From a call lasting 8m 37s , Apr 4, 2024 4:17 PM
Spanish language assistance: "May I speak to somebody in Spanish?"
- From a call lasting 4m 51s , Feb 10, 2024 2:26 PM
Making reservation: "I'd like to put in a reservation for an application."
- From a call lasting 1m 56s , Feb 3, 2024 2:30 PM
Account deletion and payment issues: "I'm calling because I've just deleted my Zips account and there are payment problems with ticket charges."
- From a call lasting 14m 57s , Jan 25, 2024 7:55 PM
More Ways to Contact Zipcar Customer Service
There are of course other ways to contact Zipcar customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Zipcar, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Zipcar, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Zipcar customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zipcar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zipcar agent. This phone number is Zipcar's best phone number because 38,268 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-494-7227 include Replacement Card, Suspended Account, Change Booking, Cancel Booking, Overcharge on Account and other customer service issues. The Zipcar call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Zipcar has 1 phone number. It's not always clear what is the best way to talk to Zipcar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zipcar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zipcar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.