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The issue in GetHuman7585275's own words
Wells Fargo issued a $** fee when it paid a $** bill when my account dropped below zero for * day right before my paycheck hit my account. I wanted to email about this and about a bill pay they sent to the wrong act number. There is no longer a way to email or chat. I had to call. Very annoying. I noticed Bank of America also eliminated chat and email options. I hate to call. Why are the banks doing this?
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