WalMart Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about WalMart customer service, archive #20. It includes a selection of 20 issue(s) reported June 10, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I bought a Moto E6 on April 20, [redacted], and noticed burnt images on the screen. When I returned it to the Lake City, Florida store, the lady at the counter was extremely rude. She declined to assist me without listening to my issue and rudely dismissed me. Despite paying $74.00 plus tax and an additional $10.00 for a 2-year warranty, she refused to exchange the phone. When I inquired where to send the phone for servicing, she was unhelpful and walked away. Another customer confirmed experiencing a similar rude encounter with her. I am seeking assistance with this situation and hoping for a resolution.
Reported by GetHuman-smclifto on giovedì 10 giugno 2021 12:41
I had an unpleasant experience with the team leader at the O’Fallon HWY K store on 6-11-21. The team leader with multi-colored hair was rude to employees and disrespectful. While asking a question about products, the team leader yelled at the employee assisting me from a distance, demanding them to come. When I mentioned her behavior to the store manager, I was promised it would be addressed. However, when I encountered the team leader again and mentioned her rudeness, she responded with hostility and made threatening statements. If this is the standard for your stores moving forward, I will have to say goodbye.
Reported by GetHuman-mamjk on venerdì 11 giugno 2021 19:03
Hello, my name is Tracy. At Christmas, my mother kindly gifted my sister and me air fryers, which I've been enjoying daily. Unfortunately, my air fryer stopped working completely yesterday, leaving me quite disappointed as it shouldn't have broken so soon. My sister's is working fine. I would like to exchange mine rather than request a refund, given the Walmart credit card purchase and our loyalty as customers. I hope someone can assist me with this. Thank you.
Reported by GetHuman6194757 on lunedì 14 giugno 2021 14:27
I experienced a concerning incident with a faulty bike, resulting in bruises and bumps. Upon attempting to return the bike, the staff member, who originally assisted me with the purchase, insisted on the receipt. Despite her familiarity with me and the purchase, she claimed she couldn't proceed without it. The bike, although unaffected by my fall, made me feel unsafe due to the previous mishap. I am certain they could verify the purchase without the receipt. I wish to return the bike and receive a refund to avoid further distress. Thank you.
Reported by GetHuman-raeme on martedì 15 giugno 2021 20:15
I visited your store on the 28 bypass in Anderson, SC with my 9-week-old puppy. Upon entry, an employee named Tina stopped me and inquired if my puppy was a service dog. I explained that she wasn't, as I was just heading to the restroom and would be right back. Tina then denied me entry with my puppy. As I was leaving, I noticed a man with a kitten being allowed inside, despite it not being a service animal, just because he was an off-duty cop. I expressed my concern to Tina about the unfairness of the situation, but she walked away. My mother then spoke with a manager, but no action was taken. I believe it's important for your store to implement a policy where proof of a service animal is required rather than arbitrarily permitting certain pets based on assumptions or biases.
Reported by GetHuman6227141 on lunedì 21 giugno 2021 02:26
On June 20th, [redacted], I placed an order on Walmart's website for express delivery within 2 hours. I tried to contact them at 8:20 PM as my order was late, but received no response. When I called at 9 PM, they said they were closed and couldn't help me. I was frustrated that despite receiving a confirmation email, they couldn't locate my order and claimed there was no delivery driver available. I am a Walmart Plus member and pay for expedited delivery, yet my order was not fulfilled on time. I called customer service, but felt like I was being given the run-around. I demand my order to be delivered promptly and refunded. This level of service is unacceptable. I am considering reporting this experience to the Better Business Bureau and other consumer organizations. I expect better service as a paying customer.
Reported by GetHuman6227223 on lunedì 21 giugno 2021 03:21
I noticed unauthorized charges on my bank account at a Walmart in Bentonville, AR today. I haven't shopped at Walmart recently. I've already contacted my bank about this recurring issue. About a month ago, I experienced similar fraudulent charges that disrupted my financial situation. Today, I can't even pay my bills due to this, and my son is unable to access the internet for his college courses. I only use Walmart's grocery pick-up service, not Walmart.com, making it puzzling how my account keeps getting compromised. Despite signing out each time and being careful with my banking details, there are now two pending charges causing chaos in my bank account. This repeated occurrence is distressing, and I am looking for solutions to prevent it from happening in the future.
Reported by GetHuman3171659 on lunedì 21 giugno 2021 16:57
Regarding the order number [redacted]-[redacted] I contacted Walmart Super Center in Ormond Beach and was advised that I could not return the item to the store. I then called Walmart.com who reached out to the third party vendor "Spreetail" about my Tow Tuff TMD-35ETD8. The vendor requested me to repackage the item and send it via FedEx. The item is large, took over an hour to assemble, and once assembled, it cannot be repackaged back into the box. The instruction to just put it in a bigger box for return is unreasonable, as the item is bulky and heavy. I am returning this item because it does not function as advertised. It claims to handle a [redacted] lb trailer with a [redacted] lb tongue weight, but my [redacted] lb boat trailer with a [redacted] lb tongue weight made the dolly unstable and prone to tipping over easily. The misleading advertisement does not specify that it is only suitable for double axle trailers. This dolly design is unsafe, and I fear for my safety using it. I am willing to return the fully assembled dolly to a local Walmart Supercenter or nearby retailer, but I refuse to repack it for shipping due to the risk of damage in transit. I demand a refund for this falsely advertised product that jeopardizes user safety. Unsatisfied Customer, M.A.
Reported by GetHuman6241164 on mercoledì 23 giugno 2021 16:52
I shopped at the Walmart on Waukegan Rd in Waukegan, IL and unfortunately lost my wallet or it was taken. I spoke with security, who was polite but didn't take any action to help me locate the wallet or review camera footage. They said it could take hours and would call me, but I never received a call. When I returned, the off-duty security and assistant manager were unaware of the situation and didn't seem interested in helping. I asked them to check security footage, but didn't get a clear response. I left my contact details with a staff member, but upon returning, no one knew anything about it. The lack of communication and care from the employees was disappointing. I plan to shop at the Gurnee store instead. Training employees to be more attentive and compassionate towards customers would greatly improve the service. No one even bothered to keep my contact information in case my wallet was found. It was a frustrating experience.
Reported by GetHuman6243545 on giovedì 24 giugno 2021 02:32
On Friday, June 25th, I attempted to place a grocery order with Walmart. However, before completing the transaction, an error message kept appearing prompting me to try again later. Despite this, each attempt resulted in a charge of $79.30 on my Capital One account. Both Walmart and Capital One directed me to speak with the other for assistance. Unfortunately, my cart was emptied, requiring me to start the order process again, a task that may take up to 48 hours. This situation has left me charged over $[redacted] for groceries that were never received due to the incomplete transaction. My son is recovering from Covid, and I am battling a sinus infection, making it impossible for either of us to go grocery shopping. I am struggling to understand why Walmart is finding it challenging to reverse these charges. Being 82 years old and new to Tulsa without much knowledge of the area, I had relied on Walmart's delivery service for groceries, which has left me feeling incredibly disappointed.
Reported by GetHuman6257075 on domenica 27 giugno 2021 01:00
As a loyal WalMart customer for over 25 years, I had a disappointing experience at WalMart Store #[redacted] on New Hope Rd., Raleigh NC, yesterday. At the self-checkout, I noticed strawberries were ringing up incorrectly despite being priced at $1.64. The attending cashier couldn't adjust the price, even after consulting her manager. Eventually, another manager, Richard, had to step in and re-scan all my items. It took nearly an hour to complete a $30 purchase, and I left frustrated with the service. My niece, a WalMart manager in Michigan, would have handled the situation better. Sadly, this store has shown a decline in inventory, staffing, and cleanliness over the years, making me consider shopping elsewhere for improved customer service. The current management at this location seems ill-prepared to uphold the WalMart brand effectively.
Reported by GetHuman6262299 on lunedì 28 giugno 2021 13:30
I placed an order from Walmart online that was scheduled for delivery by FedEx on July 3rd, but it never arrived. The order number is [redacted]49. I spoke to two customer service representatives and was told it was delivered to my mailbox, which is not feasible as it requires a key in my apartment complex. I witnessed the FedEx driver delivering a package a few apartments down, which I believe was my order. The recipient, unknown to me, was seen fixing his TV with the product. I paid for the order using my bank card and it was not delivered to me. I plan to file a police report and have already contacted FedEx to lodge a complaint about the driver. I am requesting for the order to be reshipped promptly. Kindly confirm the new delivery date via email.
Reported by GetHuman6293724 on lunedì 5 luglio 2021 03:46
I encountered an issue with a rollback price item I was purchasing. Despite showing a photo of the displayed rollback price to the cashier and trying to resolve it with customer service, I ended up being charged the incorrect price for gloves. Upon returning home, I noticed the overcharge on my banking statement. Unfortunately, I cannot find the receipt to address the error. What steps should I take now?
Reported by GetHuman-mgenelso on lunedì 5 luglio 2021 23:58
Regarding order #[redacted]-[redacted] placed on June 22, I have not received a significant portion of my order yet. Despite logging into Walmart multiple times, the system repeatedly stated that the delivery would be by the end of the day, causing me to wait at home and even cancel appointments. Unfortunately, the order never arrived as promised. Each evening, I check back to find the same message about the delay. I am extremely frustrated by this lack of clarity and reliability. I am seeking information on the status of my order, reasons for the delay, location of my items, and a definite delivery date. These repeated issues have made me hesitant to place further orders with walmart.com due to the disappointment I have experienced throughout this process.
Reported by GetHuman6300223 on martedì 6 luglio 2021 18:12
I am facing an issue at the Walmart pharmacy with pharmacist Pam Robinson. The ongoing problem of being questioned about my prescribed medication is frustrating. This situation has occurred before with a different pharmacist. Despite taking these meds for years due to my Narcolepsy, I feel disrespected and labeled as a drug seeker. Pam believes I exceed the dosage, ignoring my gastric bypass condition affecting absorption. I spend $1,[redacted]-$2,[redacted] monthly at Walmart but am considering switching to Target or CVS due to this ongoing hassle.
Reported by GetHuman-dpettyrn on mercoledì 7 luglio 2021 00:30
I placed an order for a Canon black ink and a color ink for delivery. I decided to cancel the black ink, and I thought I had cancelled the color one too. However, the color ink was not canceled and it was supposed to be delivered the same day from the store. To rectify the situation, I placed another order for a black and color ink for pickup on the same day. I managed to pick them up, but I noticed that I was billed for the cancelled black ink and was informed that the color ink was delivered, which it was not. I have been charged $44.34 for both items, but I have only received the black ink.
Reported by GetHuman6313800 on venerdì 9 luglio 2021 16:16
I have noticed that Walmart+ has made some upgrades to their online ordering system, but unfortunately, I am not happy with the changes. I am considering canceling my Walmart+ subscription as I experienced an issue with my recent order. After placing my order, I received a message stating that some items would be delivered today and others on the 20th. They charged me for the items immediately, without an option to cancel before they are shipped. This is problematic for me as I am on a fixed income due to being on SSI disability. I rely on the convenience of Walmart+ DoorDash for essential items, but now I am unable to afford to purchase elsewhere if needed urgently. I encountered difficulties trying to cancel the items promptly as there was an error message. When I contacted customer service, they could only cancel one item and incorrectly told me all three were canceled. This situation is frustrating for me as I need certain products urgently and cannot wait 7 days for a refund to be able to buy them elsewhere. I urge Walmart+ to address these issues as customers like me rely on the service for essential needs.
Reported by GetHuman-graypatt on venerdì 16 luglio 2021 17:55
I want to share my experience regarding a potential scam incident I encountered recently. I purchased a Redswing Collapsible Camping Table from Walmart, sold by Leverage CMD LLC. Despite FedEx confirming delivery, I never received the item. This raised concerns as I attempted to contact Leverage CMD twice through Walmart but received no response within 48 hours as promised. The purchase price of $21.83 was substantially lower than competitors, adding to my suspicion. After contacting Walmart for the second time, they processed a refund without acknowledging the possibility of a scam. Although I didn't suffer a financial loss, I did lose valuable time chasing this issue. This emphasizes the importance of knowing the credibility of the sellers we engage with. It's essential for platforms like Walmart to thoroughly vet their merchants to prevent such situations from occurring in the future.
Reported by GetHuman-stuhada on sabato 17 luglio 2021 16:47
I am a representative from Rountree Law Offices in Monroe, Louisiana, seeking information regarding medications for our client, Brian H. (DOB 12/06/[redacted]), for an ongoing lawsuit. We require details on his medications – Flexeril 10 mg, Gabapentin [redacted] mg, Oxycodone 15 mg, and Tramadol 50 mg – as well as the costs incurred since November 27, [redacted], the date of the incident. I mistakenly contacted Plano Wal-Mart, leading to your contact. After unsuccessful attempts to reach you by phone and fax, I am seeking guidance on how to obtain this important information promptly. If necessary, I can provide a HIPPA notice via email upon receiving an email address from you. Your swift response is crucial, as we are preparing for trial in the coming weeks. Thank you for your assistance in this matter.
Reported by GetHuman-nanadenn on martedì 20 luglio 2021 17:35
Three days ago, my order was canceled due to "unusual activity." I reached out to customer service four times via chat, but each time led to the same unsuccessful process. Finally, an agent informed me that my account was canceled due to outstanding returns. I am simply requesting Walmart to reinstate my account so I can continue placing orders. The returns I made were mainly because the items were malfunctioning, particularly electronics from China. One order was canceled and refunded by Walmart because they could not provide it. Another item was canceled during shipping without any communication from the vendor, so I asked Walmart to cancel it due to the delayed delivery. I placed a new order with a different vendor, but I am still awaiting delivery which was promised to be completed by the end of July 19th.
Reported by GetHuman6361428 on mercoledì 21 luglio 2021 04:01

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