Verizon Wireless Customer Service Issues

Archive 35

The following are issues that customers reported to GetHuman about Verizon Wireless customer service, archive #35. It includes a selection of 20 issue(s) reported February 24, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My name is Glenn F. Young. Regarding the recent credit card issue, my card was canceled due to a fraudulent charge, and I have received a new one. However, I am facing difficulties updating my payment information. I received a notice about an overdue account, which I believe is due to my old card being declined. I would like assistance in updating my payment details to avoid any service interruptions. Kindly reach out via email to provide guidance on how to update my information securely. Additionally, I suggest using a more customer-friendly approach when addressing overdue payments.
Reported by GetHuman-younggle on Wednesday, February 24, 2021 10:23 PM
I recently purchased the new iPhone 12 Max Pro to replace my iPhone 8 Plus. Despite following the backup instructions, I'm encountering numerous issues with both phones. I've tried to contact Verizon customer service multiple times, but only receive automated responses directing me to chat instead of speaking with a live representative. I am experiencing problems with incomplete data transfer, errors with purchased content, password requests, and discrepancies in storage between the phones. I need assistance from a real person over the phone to resolve these complex issues efficiently. As a long-time Verizon customer with multiple devices, I expect better customer support. I am technically savvy but unable to resolve the current phone situation. Please contact me at [redacted]. Thank you for your help.
Reported by GetHuman5791731 on Sunday, February 28, 2021 12:40 AM
I recently had to purchase a new phone from AT&T as Verizon did not have the model I needed. I am an on-call nurse, so having a working phone is crucial for me. Unfortunately, my Verizon phone is completely damaged and I cannot access it. The screen is cracked, making it impossible to input my code, and the SIM card is locked. I have not been able to use the phone since early last week. I do not have my account number but my phone number is [redacted]. I need assistance in deactivating my Verizon phone before I am charged again on March 25th. You can reach me via email at [redacted]
Reported by GetHuman5870259 on Sunday, March 21, 2021 10:21 AM
Hello, I am a senior citizen residing in Saratoga Town. My phone line has been down since last Wednesday, with a loud buzzing noise, and my internet is only working intermittently. I always pay my bills on time. Having functional phone service is crucial for emergencies. Unfortunately, I couldn't contact Verizon to report the issue as my phone is down. A neighbor tried to call on my behalf but couldn't get through the voicemail. When I attempted an online chat, I found out my user ID is frozen. Verizon's process of unfreezing it is challenging as they suggest sending a code to an email address I don't use, my non-working phone, or via mail, which may take too long. I am adept at using the internet, but Verizon's procedures are hindering me from reporting the outage. Kindly restore my phone and internet services promptly. Thank you. - Timothy A. Bell Address: [redacted] Fitch Road, Saratoga Springs, NY [redacted]
Reported by GetHuman5893948 on Saturday, March 27, 2021 3:17 PM
Dear Forum Members, I recently attempted to upgrade my phone through Verizon on the Samsung website by ordering a Galaxy S21+ 5G. After receiving a confirmation email, I was later informed that my order was canceled by my carrier, Verizon. I then tried to place an order directly through Verizon but kept receiving a message about a pending order on my account. Despite contacting Verizon and Samsung, I have not been able to resolve the issue. Any advice or assistance on how to proceed would be greatly appreciated. Thank you, - Rory
Reported by GetHuman5896990 on Sunday, March 28, 2021 5:34 PM
To whom it may concern at Verizon customer service, I have been facing ongoing issues with my account despite multiple attempts to resolve them over the phone. I tried to cancel my hotspot (Mifi) service in November due to poor connectivity. Bryan assisted me in returning the device in December and assured me that he cancelled my account. However, I later received bills for service I no longer had. After returning the device in December and receiving confirmation of the return, I continued to receive bills in January and February. Despite contacting customer service, I have been unable to find a resolution, and have been transferred between departments without success. I no longer have access to any account information. I have been receiving threatening emails and texts about overdue bills, even though I no longer possess a Verizon device or phone number. I refuse to pay for services I am not utilizing. Please contact me at [redacted] or [redacted] to find a solution to this ongoing problem. Sincerely, Marianne L.
Reported by GetHuman5909525 on Wednesday, March 31, 2021 8:24 PM
I previously traded in a phone with Verizon in September. Initially, they claimed to have not received the phone, then later stated they got it but noted it had the wrong serial number. Despite opening an investigation, I did not receive any updates. In December, my phone line was disconnected even though a rep assured me it wouldn't be if I paid my regular bill. Following days of unsuccessful attempts to reach Verizon, I eventually closed my account. Now, I am facing a charge of nearly $[redacted] for a phone received in October, which I am willing to return. Verizon, however, is refusing the return since it's past 30 days. Given the series of errors on Verizon's part and the eventual credit issued in January, I feel they should allow me to return the phone to resolve this ongoing issue amicably.
Reported by GetHuman5932639 on Wednesday, April 7, 2021 1:52 PM
Hello, I have a phone with Verizon, and ever since I got this new phone, I have been experiencing issues. The lady who sold me the phone had it in her hands for four hours at the store, and it had a crack on it. No manager has reached out to me as of yet. My number came from Boost Mobile, and I have been with them for a long time. My Galaxy S71 cell phone is not ringing, and I am missing important calls. I really need help with this situation. I plan to contact my bank to stop payment as this is not right. I got this phone in Indianapolis, IN.
Reported by GetHuman-rosjohnn on Friday, April 9, 2021 12:32 PM
I am experiencing significant problems with my phone. The call filter is mistakenly blocking legitimate calls, which caused me to miss an important call yesterday while waiting. Additionally, when I try to access the call log, the app goes off-screen and is unresponsive. There might be an issue with Verizon or Comcast as well. Despite being on the same plan with a family member since around [redacted], we unexpectedly went over our minutes for the first time. I have restarted my phone multiple times, but the issues persist. I have confirmed that I am connected to wifi, but the phone's performance is still problematic. If the excessive minute consumption matter is not resolved promptly, I will have to endure the arduous process of contacting another service provider for assistance. The current difficulties in reaching customer service due to the ongoing pandemic only exacerbate these challenges. Sometimes, texting feels more frustrating than beneficial! Thank you.
Reported by GetHuman5455032 on Monday, April 12, 2021 9:31 PM
I wanted to share my recent experience at the Verizon store in Bristol, VA after being a loyal customer for 25 years. Despite mostly positive experiences with the service, my recent encounter left me disappointed. Following COVID-19 protocols, I waited in line in the parking lot for about 15 minutes before the store opened. However, I was surprised to see someone allowed to enter ahead of others waiting, supposedly to pay a bill. Feeling that the rules were not fairly applied, my wife and I left and are now in the process of switching to a different company for our nine employees as well. The lack of customer respect and mismanagement of line procedures led to this decision. I hope this feedback reaches corporate to address these issues. Leaving after 25 years is regrettable, but the treatment received was unacceptable. Thank you for showing me other options available in the market that prioritize customer satisfaction over bureaucratic rules. Sincerely, G. James
Reported by GetHuman5961199 on Wednesday, April 14, 2021 8:42 PM
I regularly handle numerous PDF documents for various purposes without any trouble. However, when it comes to solely my monthly Verizon bill sent via their paperless billing system, I encounter a printing issue with the PDF file. Upon attempting to print, I receive a "drawing error" message, followed by several blank pages with only the Verizon logo. To work around this problem, I have resorted to printing the problematic PDF to a new PDF that I create, essentially creating a PDF from a PDF. This workaround allows the document to print normally, although it is quite inconvenient. It is evident that this issue exceeds the scope of normal technical support from Verizon. Contacting them through a call or chat typically results in a standard apology without a resolution. I aim to understand the root cause of this problem and expect Verizon's internal Internet support team to recognize and address this issue promptly.
Reported by GetHuman5998923 on Sunday, April 25, 2021 4:04 PM
Effort number two. Please refer to booking code KWONTM. The original booking was for two people in business class with the following itinerary: round trip from CHO-IAD-FRA-TLL departing on Monday, May 24, and arriving in TLL on Tuesday, May 25. Return on Monday from TLL-FRA-ORD-CHO on Monday, July 12. The itinerary was correct when booked about two months ago in late March. However, on May 15, an email was received stating that the FRA-TLL leg was changed from Tuesday, May 25 to Monday, May 24, which is before departing the U.S. This presents a physical impossibility. The request is simple, to revert to the original May 25 flight for FRA-TLL (LH882) or find an alternative flight from FRA to TLL that departs after arriving in FRA on the morning of Tuesday, May 25. The solution appears straightforward. Just for your information, I am a 97-year-old World War II pilot looking forward to what could be my last international flight to be successful and joyful. Lufthansa, you can make it happen. Thank you! Dr. Erwin Bohmfalk (very German) [redacted] [redacted]
Reported by GetHuman6040562 on Sunday, May 16, 2021 12:12 AM
I have been trying to secure funding to complete a business project when I was approached by two individuals on LinkedIn who expressed interest in investing in my company. Upon researching their contact information using vetting tools, I discovered that the phone numbers and addresses provided do not exist, indicating that they are likely fraudulent. Despite my efforts to confirm their identities by asking questions, they persist in contacting me. I have requested them to stop reaching out, but they continue to harass me, even through Verizon messages. I suspect that they may be dangerous individuals, potentially part of an international mafia syndicate. The names and numbers they provided are as follows: (1) Shaw Reed, claiming to work for JPM Chase, can't locate [redacted] (2) James Inbody, claiming to be a Fidelity representative, can't locate [redacted]
Reported by GetHuman6120015 on Thursday, May 27, 2021 7:55 PM
My wireless home phone has not been connecting to Verizon cell towers for the past week. My phone number and Verizon account number are [redacted]. It seems like there might be an issue with the local tower. I have talked to other customers experiencing similar problems, but we are struggling to reach a Verizon representative. Please be patient and stay on the line with me. I will walk you through the troubleshooting steps so we can get the service up and running properly. It's frustrating that the phone is currently not working despite paying for the service.
Reported by GetHuman6170092 on Wednesday, June 9, 2021 2:34 AM
I'm requesting a copy of my Verizon Wireless bill for last month to be sent via email or fax. The bill amount is $[redacted].42. My email is [redacted], and my efax number is [redacted]. I've had 6 unsuccessful tech support calls already. If I must receive a paper bill by mail, kindly waive the $5 charge. I prefer a PDF emailed as an attachment or link. If only a paper bill can be sent, please email to confirm with the fee waiver. If in doubt, call me at [redacted]. Hopefully, you can assist where others have not.
Reported by GetHuman6173152 on Wednesday, June 9, 2021 5:45 PM
I urgently need to contact my brother, Richard S., who is my only family member that can assist me. I require a kidney and part of his liver due to my health issues, including three heart attacks, a triple bypass, and other failing organs. Despite being in the hospital for a month, I pleaded with you not to disconnect my service as I am unable to conduct online doctor consultations. I appreciate your prompt attention to this matter. Thank you for your time.
Reported by GetHuman-dstenner on Wednesday, June 9, 2021 6:20 PM
Verizon erroneously attempted to deduct $[redacted].18 from our bank account for a bill we already partially paid. Despite promises of a resolution, the corporate office has not contacted us within the agreed timeframe of 72 hours. We were also assured our automatic bill pay would stop, yet they tried to withdraw the $[redacted].18 afterwards. The situation is further complicated by incorrect charges for activation fees and missing credits for traded iPhones. Despite numerous hours spent on the phone, the billing errors persist, including overcharging and unfulfilled promises of credits. We demand a fair resolution and accuracy in our billing. Concerned about the situation, we may seek legal advice if not promptly resolved.
Reported by GetHuman6202590 on Tuesday, June 15, 2021 6:30 PM
In early May, I bought a refurbished XS Max iPhone which has been giving me constant trouble, especially freezing up and completely locking up when I try to restart it. I had planned to return the phone and continue using my old one. Unfortunately, on the 19th of May, I was hospitalized and my condition deteriorated drastically, with slim chances of survival. Thankfully, by the grace of God, I managed to overcome the odds and I am currently undergoing rehabilitation in a nursing home. I urgently need to return the faulty phone, but I'm unsure if Verizon will consider my situation. As I am uncertain about my future and still struggling with walking due to the trauma my body endured, I seek guidance on how to address this return issue as I missed the return policy deadline. Thank you, Judy G. [redacted]
Reported by GetHuman6205977 on Wednesday, June 16, 2021 12:48 PM
I am experiencing significant frustrations with the Verizon account login process. Every time I attempt to access my account, I enter my username or mobile number followed by my password. Then, I encounter a security question that I did not choose. Despite having the correct information written down, it consistently informs me that either my username, password, or security question answer is incorrect. This leads me to repeatedly change my password in an attempt to gain access, causing considerable frustration. After seeking support to set up a PIN, which was successful, I encountered a different security question from the one I initially set. This cycle of entering information only to face obstacles and discrepancies in accessing the website is exhausting. The seamless login process I encounter with my bank further emphasizes the inefficiency of Verizon's system. Both myself and my sons, who are also on the account, encounter the same issues, despite entering the correct information. This consistent struggle to access our accounts is a source of ongoing frustration. I have relayed these concerns to customer support in hopes of finding a resolution. Sincerely, Janet G.
Reported by GetHuman-cgruns on Wednesday, June 16, 2021 11:43 PM
I've been struggling with my tablet's battery not charging properly. I've contacted tech support for three consecutive days, and although they resolved the battery issue, my tablet now has other problems. Unfortunately, during the troubleshooting process, all my photos and downloads got erased. Furthermore, my search engine is malfunctioning, even after spending numerous hours on the phone with Verizon's tech support. Currently, I've been on hold for over 25 minutes, adding to the frustration of dealing with this ongoing issue. This marks the third consecutive day I've been on the phone with Verizon, totaling over two hours of troubleshooting time. If there is a supervisor available to address my concerns regarding the inefficient tech support and long wait times, I would greatly appreciate it. Thank you.
Reported by GetHuman-ctagsu on Friday, June 18, 2021 9:19 PM

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