I am trying to book a economy car from Philadelphia Airport to the Gibbon Building...


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The issue in GetHuman6711873's own words
Book an economy car rate but only getting the premium car rate on the Uber App ... I am trying to book a economy car from Philadelphia Airport to the Gibbon Building, *** So. **th Street Philadelphia. When I book on my computer it gives me an error message and refers me back to the Uber app. When I book (ahead of time) on the app, my trip only gives me the premium option. Why do I have to pay the higher price for a premium car? A $**. charge for the UberX compared to the Uber Black for $**.
I don't need a luxury car to drive me to the hospital. This is a family emergency trip and I am not on vacation, I just want to get to the hospital as quickly as possible without paying premium prices.
Let me book the car I want and make it easy for me.
I am a first time user. Based on this experience, I don't know if I want to use this at all.
Download app, tried app. Couldn't get this booked.
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Booking a ride in advance
Reported by GetHuman6711873
Oct 15th, 2021 - a month ago
Not resolved


Oct 15th 7:55pm