I have been trying for a year and a half to obtain Unemployment benefits owed to me fro...

I have been trying for a year and a half to obtain Unemployment benefits owed to me from March until May of **** when I lost my job due to Covid. The way that the Tennessee department of Labor has responded to this issue has been terrible. From getting misinformation to straight being hung up on instead of simply saying there were a multitude of system errors and fixing the mistake. Cares Act clearly stated if you lost your job due to covid your benefits would be retroactive meaning they would go back and pay from the time you lost wages. I lost wages in March when covid hit and I seem to not want to pay me the back pay I was owed. I don't know what else to do or who else to contact but I'm not letting this go.